Union Hardware ZimbabweUnion hardware is a leading hardware store in Zimbabwe specializing in selling tiles, paint, home appliances and building materials.
Union Hardware Zimbabwe (unionhardware.co.zw) has 136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Freeman Otto C.
Service was efficient, courteous, and professional.
Response from Union Hardware ZimbabweApr 21, 2026
Thank you for your kind feedback. We’re pleased to hear you found our service efficient, courteous, and professional. We appreciate your support and look forward to serving you again. - Team Union
Ruth M.
Greatly appreciate your service. I really liked the professionalism demonstrated by the staff.It was excellent. They do promise what they can deliver at the agreed time. Keep it up, you are going somewhere.
Response from Union Hardware ZimbabweApr 11, 2026
Thank you for the lovely review. We’re glad you were happy with the professionalism of our staff and the service you received. Keeping our promises and delivering on time is something we take seriously, so your feedback means a great deal to us. – Team Union
Lola
Union Hardware have finally supplied the the manhole cover which initially wasn't in stock, apologised for the mishap, and even provided free paint plus paid-for delivery to my home.l’m very satisfied with how they resolved the issue, and I’ve already ordered more products from their website. Thanks to their follow-up and customer service, Union Hardware remains my first choice for hardware.
Response from Union Hardware ZimbabweDec 28, 2025
Thank you for sharing this detailed feedback — we truly appreciate it ⭐ We’re glad we could resolve the issue, supply the manhole cover, and make things right. Customer satisfaction is very important to us, and we’re pleased to hear that our follow-up and service met your expectations. Thank you for choosing Union Hardware and for your continued support — we look forward to assisting you again soon.
MMCR C.
Satisfecho con el servicio brindado...
Response from Union Hardware ZimbabweNov 26, 2025
Hi there, Thank you so much for your feedback! We’re glad to hear you were satisfied with the service you received. Providing a positive experience for our customers is always our top priority. We appreciate your support and look forward to serving you again soon! Thank you for choosing Union Hardware.
TERESSA C.
I made an online purchase from Msasa branch and appreciate the help I got from the Sales Assistant Mr Tinotenda in preparing the order.He answered the questions I had, making my shopping much easier.
Response from Union Hardware ZimbabweNov 10, 2025
Thank you for taking the time to share your experience with us. We’re delighted to hear that Mr Tinotenda from our Msasa branch made your online purchase smooth and stress-free. He has a habit of turning question marks into confident checkouts, and we’ll be sure to pass along your appreciation. We’re grateful for your 4-star rating and hope to earn that extra sparkle on your next visit. If there’s anything we can improve or assist you with, we’re always here to help. Warm regards, The Union Hardware Team
Mannex K.
On my first online purchase with you for the first time had some reservations, but the experience didn't turn out to be that bad as l anticipated. For my second purchase all went on smoothly and would like to appreciate the team for the professionalism they displayed.
Response from Union Hardware ZimbabweNov 10, 2025
Hi Mannex, Thank you for sharing your experience and for the 4-star review. We’re glad to hear that although you had some reservations at first, your initial purchase turned out better than expected — and even happier that your second purchase went smoothly from start to finish. Your feedback is a reminder of why consistency and professionalism matter, and we truly appreciate you recognising our team’s efforts. We look forward to making every future order even smoother. Warm regards, The Union Hardware Team
Stephen D.
Initially got wrong item, but am glad the Union Hardware team was quick to fix the problem, and even went on to source the item I needed. Thank you guys for being professional.Not even mentioning that they fixed the manufacturer's wrong. They compensated the shortfall caused by the manufacturer .
Response from Union Hardware ZimbabweJul 9, 2025
Hi there, Thank you for your feedback, and we're truly sorry again for the mix-up with the stock item you ordered. Our team reached out promptly, and we hope to confirm the issue has since been resolved. We appreciate your patience and hope to serve you better next time! — The Union Hardware Team
Henry M.
I was initially doubtful if that my online purchase would be fulfilled (physically) hence my preference to pay for the order in person (I could have paid online). However after visiting your shop I now believe the system work. You may need to improve the system to automatically recall the order (using some reference number) instead of the sales team recapturing the order details again at the shop.
Response from Union Hardware ZimbabweJul 9, 2025
Hi there, Thank you for sharing your honest experience with us! We completely understand initial doubts about online orders — it means a lot that you visited us and now have confidence in our system. We really appreciate your suggestion about improving the order recall process to avoid re-entering details at the shop. That’s great feedback, and we’ll be sure to pass it on to our tech and sales teams for consideration. Thanks again for trusting us, and we look forward to making your next experience even smoother! — The Union Hardware Team
