philip C.
The follow-up from staff on my placed…geyser purchase
The follow-up from staff on my placed order was good. The staff at collection area where disengaged and brought the wrong geyser that then took another 20 minutes to sort out . The store in msasa needs a serious facelift.
Response from Union Hardware ZimbabweJul 9, 2025
Hi there, Thank you for your honest feedback. We’re glad to hear our team followed up well on your order, but we sincerely apologize for the mix-up with your geyser and the delay at collection. Your experience matters a lot to us. We also appreciate your comments about the Msasa store — we’re actively working on improvements to make the shopping environment better for all our customers. Thanks again for your patience and for helping us improve. We hope to provide you with a smoother experience next time. — The Union Hardware Team