Union Hardware ZimbabweReviews of unionhardware.co.zw

Response from Union Hardware ZimbabweApr 21, 2026

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating delays and lack of clarity can be. We would like to clarify a few points, as providing reliable service is very important to us. Our team is closely monitored on all customer interactions and follow-ups, and we take accountability seriously. In this instance, your order was reflected later in the day (around 16:10), which may have impacted processing timelines and meant that the standard turnaround timeframe was not fully achievable from that point. Additionally, the delay occurred with the courier after dispatch, which was unfortunately beyond our direct control, despite our team actively following up to assist with delivery. Regarding the 48-hour turnaround, this is typically an estimated timeframe provided by the courier under normal conditions, rather than a guaranteed delivery window. We do understand how this may have been interpreted differently, and we sincerely apologise for any miscommunication. We also understand your concerns around communication. Our team has advised that courier details were shared upon request, but we regret if this did not meet your expectations or caused any inconvenience. Your feedback is valuable to us, and we would really appreciate the opportunity to investigate this further and make things right. Please feel free to contact us at [email protected] with any additional details. Thank you for bringing this to our attention. - Team Union Hardware

Response from Union Hardware ZimbabweDec 2, 2025

Hi Denilson, We’re sorry to see this feedback and that you feel this way. As mentioned in our previous responses, we have reviewed your transaction in detail and could not find any evidence of service failure or HR misconduct linked to your order. Our team followed the correct procedures based on your purchase and collection records. That said, we remain fully open to addressing any specific concerns you may still have. We kindly invite you to contact our customer care team directly at [email protected] with further details so we may assist you appropriately. Thank you for sharing your feedback.

Response from Union Hardware ZimbabweJul 31, 2025

We’re really sorry to hear about your experience and the inconvenience it caused, especially after making the trip from Umwinsdale. Our system is designed to reflect accurate stock, so this is something we’re taking seriously. Our team is looking into it and will be in touch. We sincerely apologise for the frustration caused. — The Union Hardware Team

Response from Union Hardware ZimbabweMay 2, 2025

First of all, thank you for taking the time to share your feedback. We genuinely understand how frustrating this situation must be for you, especially given the effort and investment you’ve put into your renovations. At Union Hardware, we always aim to provide products in perfect condition, which is why we ensure each item is carefully inspected and shown to the customer before it leaves our store. In this case, the toilet seat cover was checked with your plumber, and we made sure it was in good condition at that point. We completely understand that the crack became noticeable only once the seat was stretched, but it’s challenging for us to determine how the damage may have occurred after the product left the store. We truly value your business and appreciate the support you’ve given us over the past year. While we stand by our policy, we’re sorry to hear that this experience has left you feeling dissatisfied. Please know we’re here if you need anything else in the future, and we hope we can serve you better next time. Best regards, The Union Hardware Team

Response from Union Hardware ZimbabweJan 21, 2025

Hi Kuda, Our team has worked hard to resolve the issue, and we’re happy to inform you that the payment platform is now fully functional. You can now shop online again! Thank you for your feedback and continued support. Best regards, Team Union

Response from Union Hardware ZimbabweJan 21, 2025

Hi Matt We’re sorry to hear that no one got back to you. Please feel free to contact us directly at +263780258201, and a member of our team will get in touch with you as soon as possible, at the latest. We look forward to assisting you! Best regards, Team Union

Response from Union Hardware ZimbabweJan 21, 2025

Hi Geraldine. We apologize for the inconvenience you experienced with your tile purchase. Please contact us at +263780258201, and our team will be happy to assist you further. Thank you for your understanding. Best regards,

Response from Union Hardware ZimbabweFeb 23, 2024

Hi Nyasha, Unfortunately we do not offer a cash on delivery service nor do we advertise this. We feel this review is not fitting of our store nor service. Please contact us on +263785870613 so that we may resolve any issues/clarify any concerns you might have. Kind regards, Team Union.