Union Hardware ZimbabweReviews of unionhardware.co.zw

I ordered an AE 4 plate gas stove online, went to the shop for payment and collection. They first checked my invoice upon arrival and was told to proceed to the payment till, paid for the gas stove. But was only told at the collection point that the gas stove was not on stock 😒. Had to wait for the reversal of the transaction for the store to refund my money. Only to be told that they had the stove in another branch ... Had a very bad experience at union hardware and wouldn't recommend it to anyone

I paid for a stove online and on collection was told it’s out of stock. Two weeks later I still don’t have my stove. My WhatsApp messages are being ignored

Ordered door online for collection in Msasa branch shop. When I got there I was told the item was a breakage so a new door will be ordered for me. They took my email and phone number and the promised to get the door within 4 working days. I was also promised they will keep me posted. I waited for 6 working days for a phone call or an update to no avail. I then searched online and found the phone number for customer services. I spoke to one of the customer care team members and to his credit he did follow up on the matter but the promise for the door I had been given was never fulfilled as he claimed they did not have the item in stock. Very disappointed as I had to travel a 40km round journey for the door. It was a waste of my time and I was very disappointed with the experience.