Oliver M.
An Excellent Smartphone "Innovator", and Helpful Service Support
Very good service support was provided upon claiming under the 1 year warranty. After being given guidance towards diagnosing a fault with the phone, it was possible for the company to directly send a replacement part to me. This was especially useful since I would not lose access to my phone at any point, and I was competent to disassemble the phone and install the replacement part myself. Dispatch of the part was very quick and delivery similarly quick, considering it was sent from China. I cannot comment on the servicing process for phones outside the 1 year warranty period, but presumably the same parts will be available for a cost. Companies such as Unihertz should be welcomed since they make active steps in producing products which niche groups genuinely want. The otherwise lack of small smartphones on the market has been very frustrating, so Unihertz's products were a revelation upon discovery. They really put the dreary and oversized "roofing slates", churned out by the major manufacturers, to shame. Bear in mind that firmware/security updates are at the baseline standard for a phone manufacturer and usually stop after a year or two, but that does not worry me too much. In theory, replacement batteries are also available which helps to extend the useable lifespan of the phones, although are often out of stock for some devices. Overall, a very good manufacturer.