UnidragonReviews of unidragon.com

Unidragon.eu is basically scam. I ordered 12 days ago 2 puzzles (delivery time was 4 days) It is still not dispatched and the customer service is horrible. They dont even say hello or speak fluently English. Their last reply was only this: "We've checked your order. At the moment, he is waiting for a dispatch." As I need the puzzles next Tuesday it will be too late so I asked for a refund. Stage2: at the moment I got a refund notification at the end. But in my bank account its exactly the opposite. they charged me 2x now... Stage3: at the end they sent me a refund and the 2nd charge was also lifted up. took a month... So they are not a scam, but the customerservice is extremly unprofessional. Facit: sad story, because it could have been a hit product to sell, but I think they were just not able to handle the xmas orders...maybe next year

Placed an order or November 28, website states "Domestic EU Shipping - from 3-8 days without custom fee". The order still appears as unfulfilled, and therefore not sent yet, after 10 days. Customer care works very badly, had to send 3 mails to receive an answer on the lines of "we have a lot of orders, sorry for being late". No estimation on when it will be sent. I will be happy to change this review if I will be able to receive the item before travelling for Christmas, but I seriously doubt it.

Website is very misleading with US shipping 4-6 days plastered all over but they do not advertise that time to ship is 40+ days. Poor customer service can't get a hold of anyone. Please save your money and time and shop somewhere else.

Fraud and false propaganda! The puzzles purchased at his house are plastic, smelly, not environmentally friendly, and fading, and the price is very expensive. I sent an email to ask for a month before it was delivered, and it was not worth the price.

The puzzles are great, but better hope you don't have an issue because customer service SUCKS! I had a coupon THEY sent ME, but due to a glitch in their system, you can't apply a coupon for more than two puzzles since the multi-puzzle discount auto applies. After multiple inquiries on online chat and email with no response, I gave up. Over 20 days later, I finally get a response via email telling me I could choose the discount. Um.... no, I couldn't. That was the whole problem. Not to mention the coupon had now expired. So I sent another email explaining that, getting a response the next day stating.... guess what? I can choose my discount. GRRRRRR! Fix your checkout process and don't bother responding if you don't actually read the damn complaint!!

This is a HORRIBLE EXPERIENCE!!! I ordered over $1000 worth of puzzles in early June, 2 weeks later, it showed shipped and gave a DHL tracking number with USPS shipping. I thought that was a mix up. The shipping time was 40 days. 40 days later with no package received. I reached out to inquire about my order. The customer service had the nerve to tell me that my order wasn’t shipped because they didn’t have the puzzles I had ordered and they they will ship the ones they had immediately and ship the others as they became available!!! Then they followed up that email with another one that said that are giving me the option of ordering different ones from the ones that don’t have in stock, if not, they would refund me with Unidragon credits to spend in the future. HOW DARE THEY!!!! To even have the NERVE to think I would be interested in doing business with them in the future after this FIASCO!!! They can keep the money if they are so desperate but they have lost my business and anyone I know forever. If I could rate them below zero, I would😡🤬😡🤬😡🤬! They have no business ethics whatsoever. If you want to order from them, use a middleman like Amazon who will hold them to standard. I prefer ordering directly from small businesses but in this case, forget it. They give small businesses a BAD NAME. GREEDY AND NO ETHICS WHATSOEVER!

I ordered a royal size puzzle 2 months ago and the shipping said it will take 30-40 days. It has been 60 days and I have not received it. The customer service is so poor that either they do not respond or give blunt answers. There are other companies out there selling similar puzzles but smaller size. I was planning to buy 2 more puzzles from Unidragon but given my experience, I ordered from Walmart instead. They have been received, done and framed but still no puzzle or a status update from Unidragon. I paid high buck for Unidragon puzzle so I expect a good response or a delivery status at least. I see marketing ads everywhere on Unidragon, they should focus more on customer service otherwise all their marketing will be going waste. Poor experience, would advise others to stay away!

I own many of these puzzles but bought them all on Amazon, except my latest one. I wanted a royal size so I had to buy directly from their website. At first, I was told that my puzzle would ship out within 10 days, even though the website said 2-7 days, which I was more than fine with. When I never received any shipping info 2 weeks later, I messaged them and received blunt and not so friendly customer service emails, telling me that the first person made a mistake, and that my puzzle would ship out in 40 days and that the puzzle wasn't even produced yet. A month passes by and I receive an email from someone nicer than the last person, and I was offered a replacement for different puzzles other than what I ordered since they were having problems producing my order, even though they've had my $150 for a month at this point. I told them that I paid quite a bit of money with the exchange rate (I'm in Canada) and that I would wait. I finally received it more than 2 months after I placed my order. I'll never order from this website again. I'll just have to stick with the smaller ones that they offer on Amazon. The puzzles really are beautiful and I love them but it's not worth the headaches you get by buying directly from them.