Sigrid
If I could, I would leave 0 stars.
------ Update down below ------- If I could I would leave 0 stars. I ordered my puzzles on the 27.11. and checked on the website, how long shipping would take, so I could be sure they would arrive in time for the holidays. Back then, the shipping to my country was 2-5 days (they have since increased it) so I assumed I would have my order in 1-2 weeks. After 14 days I have heard nothing, so I send an email and get assured, that I will arrive everything for christmas. A week later still nothing, my order has not been shipped, so I write another mail on Wednesday, and on Friday. On Monday (20.12) I again write to them, seeing as no one responded to my previous mail. Now they send me an email, that my order will be sent in a few days (so definitley not in time for christmas), but no exact date when. At this point I am just beyond frustrated. The company has terrible customer service and I would not recommend it. There is no comunication, why the order has not been sent or even an apology for the delay. Even if the puzzles turn out pretty, I will never again buy from here. Update: After receiving their email, where it was stated, that my order would be sent in a few days, I wrote another mail. In it I basically demanded, that my order be shipped now, because it was a christmas present and I had been assured by the company, that my order would arrive in time. I also included, that on their website they wrote, that shipping to my country would only take 3-8 days and its been more than three weeks already. That evening I then received a email from them, that my order has now been shipped and the tracking number and my packet will arrive tomorrow (22.12).