UnidragonReviews of unidragon.com

Placed (and paid!) my order on the 26th November 2021 as a christmas present. As my order was really late I tried to contact customer support - no response (per mail) or only that it will "arrive before christmas" (per live chat), but no status updates, tracking link or whatsoever. While I indeed got a puzzle on the 22nd December, it was a wrong design that I didn't order. Customer support immediately promised to send me the correct puzzle, however, I've still not received it on the 13th January 2022, and now I don't even get any response in the live chat. I'll post an update should I finally receive the correct puzzle - but right now I would absolutely not recommend to buy anything from Unidragon.

puzzles are amazing, worth 5 stars. but the customer service, disponibility and shipping are worst ever!!! Placed and order on november 26th and received on december 30th. when i placed an order it did not say that one puzzle was not currently available. when they wrote to me they said tha one puzzle will be availble for shipping on dec 9th. the date passed and sent another/many emails. they allwyas say another couple of days and not to worry will receive it before xmas. they send me the shipping info after i recevied the package!!! it is not the time it took that annoies me but the lies of the emails!!!! tell me straight foward the problamtics of the order and give me the option to cancel my order if you cannot garantee on time delivery like you specify on the website!!!

Ordered a Mandala puzzle (big one) on the 9th of October to gift my mother on Christmas Day. It arrived one month later with a broken box and possibly lost pieces (the package had holes, and the pieces were spread all over). I immediately contacted them through email with photos and description. Response was that they would send replacement. A month later I asked for a tracking number and if it would arrive before Christmas: no answer!.. Asked again one week before Christmas if it would arrive in time and, I kid you not, their answer was: “Hello, probably yes.” Good thing I already had a plan B for the gift. Bad customer service, bad packaging and honestly I get the feeling they didn’t even send the replacement. Requested a refund. Not really expecting it considering how they have been so far.

Excitement turned to disappointment I placed a large order on December 6 in hopes that the gifts would arrive within the promised 14 days so I could give them out as gifts for Christmas. They STILL have not shipped and I STILL haven't received a solid expectation of when that might be beyond "We expect to send it in the nearest future." This means nothing and does not count as a commitment. I am very seriously considering seeking a refund, but it sounds like this would be a fruitless pursuit after reading other reviews. Unidragon, please offer a transparent explanation because there are MANY dissatisfied customers for what otherwise seems like a fantastic product. Review will be updated whether this is resolved in a fair way or if the conclusion is more negative. 12-06-21 | Order Placed 12-16-21 | Replied to e-mail with inquiry (NO RESPONSE) 12-20-21 | Sent a new e-mail to Unidragon, reached out on Facebook, reached out on Instagram 12-21-21 | Unidragon responded. E-MAIL: Hello, we are sorry, there is little delay because of Christmas and new Year. We do everything to send your order ASAP. You will get everything before holidays. FB: Hello! Don't worry, the package will arrive before the holidays. As compensation for the waiting time, we can offer you loyalty points or a size S puzzle as a gift. IG: Unidragon asked for e-mail and country and then did not respond further. 12-24-21 | Reached out again on FB & IG 12-25-21 | They responded with apologies, citing "big demand" before the holidays. The order still has not shipped. 12-27-21 | With no updates or any commitments beyond "We expect to send it in the nearest future." I am sending another inquiry via FB, IG & e-mail to get a solid shipment date before seeking other means to recoup my cost.

THIS COMPANY/WEBSITE IS A "RUSSIAN" JOKE :D NOBODY ORDER FROM UNIDRAGON!!!! YOU WILL LOSE YOUR MONEY....

Awful experience - made my order on the 27th of November and still didn't receive my Xmas gifts (23.12). I feel like it's a Scam but reading the other comments maybe it's not and simply they couldn't manage the orders. I'll change my review if something changes.

Placed an order on 8th-Dec. None answers the mails, nor direct messages on helpdesk/facebook/instagram. I have noidea of where is my order. So many customers complaining for same reason and comments are deleted from their social media. Won't buy again. Hope I get my order.

They sent my package to the billing address rather than the address I designated for it as a gift. When contacted, they responded that they’re sorry and I should get in touch with the shipper. Terrible all around. Will be cancelling payment on my credit card and recommending no one use this company.