UnidragonReviews of unidragon.com

service client déplorable. Juste un chat qui répond en boucle " en recherche d'information pour clarifer votre question " et une adresse mail qui ne réponds pas, alors que la question est pourtant simple, Pourquoi la commande passé le 27/11 ne semble toujours pas prise en compte le 13/12 ? pas de delai annoncé, pas d'infos sur l'état de la commande, une abscense total de suivi des commandes...

Just be aware, that Unidragon is a Russian-based company, supported by Russian Government Grants. They have multiple shell companies in Europe and USA to hide their actual business address, but you can still verify on the product packing that these puzzles are made in Russia (thanks to importing regularly, at least this they can't hide). They also use unfair business practices against their competitors, including the one from Ukraine, this is awful. There is a huge investigation on this, please don't support this company

Il manquait une pièce et le support me répond qu'il ne peut rien faire mis à part me proposer une remise sur une commande à venir... Du coup, j'ai un article incomplet...

Puzzle had piece missing. They’re offer 40% discount on next puzzle … might big of them. Defective products should be returned and made whole at their expense. I would recommend not doing business with them A puzzle with piece missing will End up in circular file. Trash barrel.

As we haven't received the majority of our pledged items and what small item we have received was even damaged, we have presented them with a number of options what we would accept as a resolution. They chose the refund option after not being able to sort out the "shipping issue" for more than a month, even with us providing a clear address what has worked with the other small package. We haven't received anything, not even the promised refund. As this is going on for months now and their support practically did not do anything about this apart from the one liner blunt answers, we have filed a chargeback request at our bank to get back the money they have stolen from us. We have also flagged them as frauds, so other people in the same situation would have better chances too. I also need to highlight that their support is extremely inadequate and it cannot even do basic things right like communications. Anyway this is considered closed from our side.

Reçu ce jour un colis contenant un pullze tigre sans aucune commande de notre part ! Comment retourner ce colis sans frais pour nous ? Cordialement A-M. Finalement je suis désolée ce n’était pas une erreur à l’instant j’apprends que ce puzzle est un cadeau qui m’a été offert Cordialement A-M.

Run away! Never order from these asses! I ordered my gift so that it would be here for Christmas, it's the 16th of January and still nothing, their customer service is the worst, you write a detailed situation and they will respond with "do that" or "OK" or "do the work yourself"! This is absolutely outrageous, the right to sell for such sellers should be taken away from them, they don't deserve to make money when they put the customers after anything else! Be wary as they guarantee an awful load of services that they actually won't offer! I haven't even received a detailed invoice of what I bought! There's no track whatsoever that I bought something from them! Certainly on purpose so we can't do anything when, like so many other people, we don't get what we ordered. I could only advice you to boycott such a terrible company.

I ordered 3 puzzles the 27th november. 2 weeks later, still nothing, i wrote to the customer service and tried online, no answer. 1 week later, i spammed their email box, finally got an answer, i asked for a refund, and had to confirm after they replied to me, they said ok. 5days later, still no refund, i wrote them again (it's allready the 4/5th email), and ask about the refund, they said i have to wait 1 week (1 week for a refund ?!!! I'm more and more pissed and disillusioned...) 3 weeks later, today (6weeks after the order) i wrote to them about the refund, they repplied to me they sent the package (why ???) and it was delievered, to who ? I don't know, where ? In a city where i don't even live ! I don't know if they are trolling me, if i will get back my +120€, or if this is a scam, not a single thing was done correctly by this company... Run away !