DJ Gary B.
I rate the company high due to my 1st…
I rate the company high due to my 1st advocate who was on top of things with me before she was replaced and this other advocate didn't seem to know what she was really doing and the most annoying part was the smoke alarm low battery going off in the background was just so loud and her insiuating that l was having issues when she was the one who was sending me the email without the form or the link attached and insisting she sent it, it was just an unprofessional way to deal with someone who you are supposed to be helping so hopefully the next advocate will be better than the previous one.
Response from Understood CareApr 3, 2026
Hi DJ Gary B, Please accept our deepest apologies for the unprofessional experience you had. We are truly sorry for the technical errors and the distracting environment you encountered. We would be honored to make this up to you and restore the trust you initially had in us. We promise to have this dealt with immediately and will ensure your needs are met perfectly. We are committed to doing better and appreciate the chance to fix this for you. Kyle | Understood Care




