Victor B.
I’ve only spoken to her once
I’ve only spoken to her once, I’ve called and left messages multiple times but haven’t heard from her since the initial conversation 2 weeks ago.
Response from Understood CareJul 14, 2026
Hello Victor. Thank you for reaching out. I’m very sorry you haven’t received a response despite calling and leaving multiple messages. Waiting two weeks without any follow-up after your initial conversation is understandably frustrating and not the level of communication you should expect. We’ll escalate this matter and make sure someone contacts you immediately with a clear update and next steps.




