UnderPricerReviews of underpricer.com

Friendly and efficient agent.

They helped me find a low cost ticket. It was a perfectly planned.

This company is so scammy. They falsely advertise low fares that are not available just to get you to enter your personal data and then sell you more expensive fares. Time for a class action suit I reckon

I purchased two premium economy tickets from SFO to Rome that were changeable by their terms. I also purchased insurance. I tried to change and Underpricer gave me a quote to do so. I acceptable the quote. Underpricer came back to me a few hours later and said the airline would not change the second flight because the airline stopped direct flights and had only one stops. I told Underpricer a connecting flight was available directly through the airline's website and for cheaper than i had paid. I told Underpricer to cancel or charge me less and I would book the last leg of the flight myself with the cost savings. Underpricer booked a flight that left me in Los Angeles rather than my home in San Francisco and charged me the same. I immediately objected, called Underpricer and waited on hold twice for 30 minutes and then Underpricer hung up on me. I had to add my customer number so Underpricer knew it was me. I then sent 23 emails before underpricer would engage. At that point, Underpricer lied and said I did not ask to cancel my flight and said I agreed to pay the same price to end in Los Angeles rather than San Francisco. I lost about $650 by booking from Los Angeles to San Francisco myself and paying to check in my bags. Underpricer also did not transfer my right to reserve seat ($496 charge) to my changed flight so I had to sit in the middle on my 12 hour return flight. The organization is terrible and should have zero stars. I have disputed the charges with my credit card and I plan to contact Kayak and am writing up the entire exchange and showing evidence of my emails, etc. Do not use this company.

The customer service was great. I had entered incorrect passport details when booking international tickets. Richie was extremely helpful and corrected everything for me!

The folks at Underpricer (Eric) were excellent - responsive - knowledgeable and helpful. This is the best experience i have had with a flight booking website (discounted or regular) ever.

My problems began when the first leg of my return flight was cancelled and Underpricer booked a different flight with a short layover. I was concerned about the short layover and repeatedly requested a change via their service "bot" on WhatsApp. At the time we were on our trip and did not have access to our phones, so I requested feedback via email. I never heard back from these repeated requests. We reluctantly decided to deal with the short layover. When we went to online checkin we couldn't. I reached out to their service "bot" and was told I would hear from an agent. I never did. When we got to the airport we found out the problem. The new leg of the trip was never confirmed by the airline and was not officially part of our itinerary. Luckily the airline's desk agent was able to get everything taken care of. When we got home, there were 4 voice mails on our PHONE that we told them NOT to do. PS: We almost missed our short connection. Had to run thru Frankfurt to make it. :(

No customer service no one answered you. No one replied to they put you on hold for 40 minutes. I don’t like them. Please don’t get them. They take your money.