UnderPricerReviews of underpricer.com

Having been in luxury hospitality an operations executive for over thirty years, I can speak knowingly on service and value. The agent who last assisted us, and all aspects of the services you have provided are exceptionally good. Thank you for making our experiences positive.

They went the extra mile to make the most of a situation which I was not able to fly, trying to get a refund for me and helping in any way possible to supply the needed documentation for the insurance

Never used this company before, booking was easy and when i had questions a representative was very pleasant and helpful. Thank you Pearl.

Wonderful help and service. They worked with our schedule, gave us multiple options, and kept us updated.

Terrible customer service. I took at least 4 attempts and most of a day to cancel a reservation within 24-hours with them. I first sent a what's app message at 10:50 am with all relevant information, then was told someone would be in touch with me shortly, which never happened. Then at approximately 5:30 pm I called their customer service number and talked to 2 different people, but they said that the person who was cancelling my order would be in touch shortly, within 15 minutes. That didn't happen either. I finally received an email in which I had to confirm the cancellation about 30 minutes later. As other have indicated online, there was an error on my husband's name--giving him my middle name. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!

Within hours of booking my tickets and receiving a confirmation e-mail, underpricer e-mailed and said: Dear Adama, We would like to inform you that the seat pricing for which the seats were secured at the time of booking was not correct. The effective seat pricing is as follows: Segment Seat Effective Seat Price Boston (BOS) → Zürich (ZRH) 29D $135.98 Zürich (ZRH) → Tel Aviv (TLV) 17C $102.00 Tel Aviv (TLV) → Vienna (VIE) 10C $86.53 Vienna (VIE) → Boston (BOS) 27H $135.83 Total Effective Seat Cost: USD 460.34 As you have already paid USD 360.34, there is an outstanding balance of USD 100.00. If you would like to retain these seat assignments, please reply to this email authorizing the additional charge of USD 100.00. Upon receiving your approval, we will process the charge and ensure the seats remain assigned to your reservation. Kind regards, Abernathy So here's the thing. They say it's that the original fees didn't include taxes. I was like, what government is charging the taxes? What government charges taxes specifically on an upgrade to more legroom? They're like "taxes AND ADMINISTRATIVE FEES,"

Overall Underpricer service was very good.

spoke with Norma from customer service team. She was very nice, professional and friendly. Answer to all my questions . It was very helful