Uncommon GoodsReviews of uncommongoods.com

I can't place an uncustomized product in my cart. I want it delivered before Christmas and can only do that if I don't customize. Guess I'll have to go elsewhere.

Your mobile website doesn't work. I've tried multiple browsers and have requested the desktop site in those browsers but the body of the page remains blank. All I see is the colored bar at the top of the page.

Ridiculous! I ordered something in 2020 and was just charged for a renewed a membership perks. So that order has had an annual $25 fee added on that I didn't catch for 3 years. Nothing to do but be pissed off. Completely unreasonable. I paid extra $75 for absolutely nothing. I'm so mad.

I ordered personalized cookies for my daughter's birthday. I ordered them 10 days in advance.The product was shipped from Santa Monica, California and was to be delivered to northern California (Morago). The product was shipped on May 8 and I was notified by Uncommon goods that delivery was for May 10. Never was notified delivery was confirmed. I was later notified delivery was scheduled for May 17. Upon checking FedEx shipping, I found out the cookies were sitting in Northhampton, Pa. Uncommon goods gave me no reason that the cookies were shipped clear across the country and were never delivered in California were they were produced. No effort was made to placate me. I will never order from this company again!

I ordered a print to be delivered to the UK as a valentines gift, I paid for expedited delivery and the expected delivery date was 16-23 February. It is March 10th and still no delivery. I received a despatch note with a 1 liner to indicate the item was despatched and the value was 7.99. I had paid 199.00 for the product. I have received a shipping refund but have repeatedly asked to cancel the order and they ignore this request. Beyond a joke. But elsewhere.

Don't trust them. Did not deliver & refused to cancel & refused refund. I ordered 4 books for a birthday celebration. I paid for express shipping and only 2 arrived by the delivery date. I contacted customer service to cancel the other 2 since they would not arrive in time. Customer service refused and the one of the books was later delivered (too late for the party). I have an open case with the Better Business Bureau to refund the 2 books that were not delivered on time, and Uncommon Goods is not doing the right thing. I am on my third response to them: fighting them to do what is right. If they don't, I'll just dispute it with my credit card. I've already spent too much time on this and was left with an incomplete birthday present because I relied on them delivering when they said they would. I have no use for the books now, and have offered to return the one I have received in a still sealed, unopened box. UPDATE: I continue to fight with Uncommon Goods through the Better Business Bureau. They have refunded one of the two books that did not arrive on time. The have not refunded the other book. Corresponding is painful, as they just don't take the time to actually read my explanation of the issue, and then responded that everything was fixed. Not.

A recent experience with uncommon goods opened my eyes to several low integrity business practices. I would strongly recommend you shop elsewhere. 1) they post shipping and fulfillment estimates that they know to be false just to get people to continue to buy the product even though they know the vendor in question isn’t fulfilling orders in their promised timelines. For example, I purchased a product on Dec. 13 with expedited shipping. They gave me a delivery estimate of Dec. 21. When it had not shipped as of Dec. 20, I called Uncommon Goods….on the 20th, 21st, 22nd, 23rd and 24th to ask about status. I had received zero communication about the delay either from UC or the vendor, and this had no estimate on when I could even expect the gift. UC passed the buck snd said it was a vendor issue and the vendor ‘told them’ they would be emailing each impacted customer directly. (This never happened). I receive md No apology from UC, nor recourse to contact the vendor directly, nor any communications from either UV or the vendor about the delay. Worse though, even though UC knew this vendor was not fulfilling this product to existing customers, on their website they were STILL advertising that this product was shipping in 6 days, selling the product by giving false expectations to consumers on when they would get it, they were even showing how many people had bought the product in a given timeframe (ie. 6 sold in last x hours, etc). . For the record, my product shipped today, on Dec. 28, 15+ days after my order, and 10 days after original ship date, with nary one email even acknowledging the delay. It is now barreling to an address where my Dad (the recipient of the gift) is no longer at. He has returned to his home in Colorado. 2) they gate their reviews on their site, inflating the ratings. When I submitted a review about my experience to warn others about not believing the shipping estimates for this product being provided by Uncommon Goods, Uncommon Goods declined (5 days after submitting the review) to post my legitimate review about the vendor - because they said fulfillment of the product, or lack there of, wasn’t helpful information on the product itself. This is why they are low integrity. They fool customers into purchasing a product that a customer believes will arrive in a timely manner - neither allowing reviews that warn potential purchasers to the contrary - nor updating their website to adjust the expected delivery date timeframes on a product when they know the vendor is on over their heads. They continued to sell this product in question all the way through the holiday without any conscious. And you won’t see any consumer reviews reflecting the poor experience because they declined to post them.

I ordered a birthday present from Uncommon Goods on December 2nd with guaranteed express delivery (19.95 additional) by December 21st. The package hasn't even shipped, and their customer service reps (chatbot and India call center) keep lying and saying it's about to ship. I would avoid using this company. They are not the end manufacturer/company. They present an edited collection of goods. I would HIGHLY suggest you find what you like on their site, google it, and then order from the actual company. Save yourself a lot of wasted time, money, and hassle. Update: They cannot provide tracking numbers for 'customized' orders, so they can't even confirm when it will ship let alone arrive. Uncommon Goods is unprofessional, at best.