Uncommon GoodsReviews of uncommongoods.com

Uncommon Goods reviews

Showing 28 reviews with 2 stars · Clear filters

Bana1
Mar 29, 2018
Poor cs
Lost return package, rep didnt understand policy.
Response from Uncommon GoodsMar 30, 2018
We're so sorry that you've had this experience! We'll follow up with you shortly via email.
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Megan
Mar 22, 2018
Never received item
I purchased the long distance touch lamps, they were out of stock so I had to wait for them to ship, when they did ship, I got a notification the day of delivery that they were returned to the sender. No one knew what happened, luckily I was able to get a refund.
Response from Uncommon GoodsMar 23, 2018
Thanks for letting us know about this, Megan. We've partnered with our warehouse to discover what happened here and how to make sure this doesn't happen again. We're terribly sorry that you've had this experience. We'll follow up with you via email shortly.
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lorimckinsey1968
Mar 22, 2018
No notification
December 2017 -the item that I purchased was accidentally sent to the wrong address, was not a problem. However when it was sent back, I was not notified. All the sudden this credit shows up on my account teo weeks later. If I had known I could have fixed the address problem and it would have got there in time for the event.
Response from Uncommon GoodsMar 23, 2018
We're so sorry your gift wasn't received and we didn't notify you when it was sent back to us. We appreciate this feedback and sincerely hope you'll give us another chance to prove how important your experience is to us.
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Stacey
Mar 16, 2018
I ordered 2 touch lamps as Christmas…
I ordered 2 touch lamps as Christmas gifts. Knowing that they would not arrive until after Christmas was perfectly acceptable. What wasn't was the fact that the lamps were shipped 4 days apart. They were gifts and marked as such. What should have been a fun and exciting gift for two loved ones turned out to be a complete let down. Sorry but I won’t be shopping here again.
Response from Uncommon GoodsMar 22, 2018
Thanks for sharing this with us, Stacey. In our excitement to ship as many Touch Lamps as quickly as possible, we didn't consider whether our actions would create a negative experience for a gift recipient. Since receiving your feedback, we've got a new process in place to make sure that this doesn't happen to others in the future. We do hope you decide to shop with us again!
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