Uncommon GoodsReviews of uncommongoods.com

Response from Uncommon GoodsOct 22, 2025

I’m so sorry for the frustration you’ve experienced trying to get help with your order. That’s certainly not the experience we want for our customers. We’re currently looking into the warehouse issue you mentioned and will be following up with you directly once we have an update. Thank you for your patience while we sort this out. We truly appreciate you bringing it to our attention.

Response from Uncommon GoodsOct 22, 2025

We're so sorry for the trouble with your order. We're not aware of any issues with our contact methods. Our team is always available by phone and live chat during business hours, or by emailing [email protected]. We're reaching out directly in case we can assist further.

Response from Uncommon GoodsAug 13, 2025

We apologize for any confusion regarding our Perks Membership. We have a free two week trial available for new members that can be added during checkout for free Standard shipping. After the two weeks, unless you turn off the renewal, you would be charged for the year. Please contact us a [email protected] to assist you better!

Response from Uncommon GoodsJul 9, 2025

Hello Barbara! Thank you for your review! Our Custom Team researched your Our Adventure Map Art with 10 maps and see that your photo matches the 10 map example on our site. The print measures 12.5" H x 12.5" W x .8" D and can display from 3-10 maps. Each of the 10 mountains are a different size so each map on the mountain would range in size. A replacement would provide the same results. We work to provide a clear expectation of the final item before placing your order and we’re committed to providing high-quality products. We do appreciate your feedback! We're here to help should you have any questions!

Response from Uncommon GoodsJun 30, 2025

We're very sorry that you've had this experience shopping with Uncommon Goods! We'd be happy to escalate this to our IT Team to unsubscribe any email addresses you have with us. With Perks, our free shipping program, members receive a year of free Standard shipping plus two $5 promo codes and special Perks Day offers. We have a free two week trial for new members! After the two weeks, unless you turn off the renewal, you would be charged for the year. Please contact us a [email protected] to assist you better!

Response from Uncommon GoodsJun 17, 2025

I'm so sorry to hear about your recent experience. We completely understand how frustrating it must have been to see only one item arrive, with the second missing and no clear explanation in tracking or shipping confirmation. This certainly isn’t the standard we aim for. We truly appreciate your feedback and are taking your comments seriously. We’d love the opportunity to look into this further and see what may have gone wrong here. If you're willing, please reply with your order number or the email address used to place the order so we can investigate and follow up accordingly. Thank you again for bringing this to our attention and for giving us a chance to make things right.

Response from Uncommon GoodsMay 15, 2025

Hi there! Thank you for reaching out, and I’m very sorry to hear about your recent experience. I understand how frustrating it must have been to receive your order later in the evening than expected. That’s not the level of service we aim to provide, and I truly apologize for the inconvenience. While we do our best to provide accurate delivery time frames, the final delivery time is ultimately determined by the carrier. Unfortunately, it's something we don't have direct control over, and deliveries can occasionally occur outside the typical window, especially during high-volume periods. That said, I’ve reviewed your order, and it does appear to have been delivered within the estimated delivery date range. I also want to acknowledge your concerns about communication and the carrier’s response time. I’ve flagged this feedback internally so we can continue improving our service and follow-through.

Response from Uncommon GoodsMay 15, 2025

I’m so sorry to hear how things unfolded with your order. I completely understand how upsetting it must have been to plan something special for Mother’s Day, only to end up empty-handed and frustrated. That’s the last thing we ever want for someone shopping with us. Thank you for giving us the chance to make it right earlier, even though the item was ultimately unavailable. We know that an apology doesn’t replace the gift or the experience you hoped for, but I want to assure you that your feedback is being shared with our team as we work to improve. If you're open to it, we’d love the chance to look into this further and see if there’s anything else we can do. Please feel free to provide your order number or the email address used to place the order, and we’ll gladly review it for any additional solutions we can offer. If you have any questions or need anything further, we are here to help