Uncommon GoodsReviews of uncommongoods.com

I have a good shopping experience with this site! Keep up the good work!

I ordered monogrammed ornaments. They said I would have the proofs in 1-2 business days. It took over a week to get the proofs. The proofs looked good, but I haven't seen the final product yet to give an opinion on them. I had chatted with Uncommon Goods and they were very kind in telling me there was a backlog on getting the proofs out.

I had a problem with my order,not knowing whether it was received or not. It was taken over by the person I talked and I received it today in time. I like your products and I have very few problems with your company. You have fun products.

Overall great experience!

I'm torn on this one. The products are good - if quite expensive - but this year has been a challenge. The cons - they have no idea how to reach the actual sellers of the products they curate. I ordered a customized offering which had very specific delivery options, only to see the expected delivery fluctuate wildly in their status page. The pros - customer care really was excellent, even if they couldn't do any thing for me. Repeated promises for a manager phone call never materialized, but the agents answered promptly and seemed genuinely interested in my issue. The base issue - while the website was reporting a delivery date weeks in the future, it actually arrived a day earlier than originally promised. Not sure what to make of that one. Happy in the end, too much anxiety leading up to it.

The item I ordered arrived on time with nice packaging. A bit pricy but worth it.

I have been a customer since 2016. Their service has tanked this year. I ordered two items that never got to me. The customer service department seems to not have a clue what you are asking for. I asked twice for a replacement gift card for my niece and I never got it. Barnes and Nobles will be getting my business instead. Update: after emailing customer service they reviewed the calls and apologized for the miscommunication. The are sending a gift certificate. I do appreciate the follow up and you can’t beat the mission of Uncommongoods.

Great product but I had to call to get the explanation card for the Glass Ceiling necklace.