Uncommon GoodsReviews of uncommongoods.com

I have been asking Uncommon Goods to stop contacting me since I made a purchase in December. I have made multiple requests to be removed from mailing lists and the emails never STOP. By far the most annoying website/brand. I will never buy from here again because their marketing is absolutely relentless. Please let me alone!!!

I ordered a set of "divided" ceramic dinner plates as a Christmas gift. I had to call customer service THREE times to have them replaced because there was NO packaging around the ceramic plates in the box!!! NONE!!! It was two ceramic plates stacked on top of each other, put into a box. That's it. No tissue, NO bubble wrap, no styrofoam, nothing. I was assured after my first call that the replacement order would be CAREFULLY wrapped so they certainly wouldn't arrive shattered like the first order did. When I received said replacement order, they were packaged exactly the same as the first time. Needless to say, they were shattered. So I called again, a little upset, and asked for someone to BE SURE they were packaged because both of these shipments had ZERO packaging and both arrived shattered. The lady on the phone ASSURED me they would be replaced with EXTREMELY WELL PROTECTED packaging and would arrive safely with UPS! Well... they failed again because UPS sent me a message that the box was damaged beyond repair during transit... UncommonGoods never contacted me... I just happened to read that e-mail from UPS when I was trying to track the package... as it was VERY close to Christmas and they assured me it would arrive before Christmas. It never arrived, I never heard anything from UncommonGoods and ended up having to call them AFTER New Years to get a refund. I am so frustrated with this situation and their lack of care, that I honestly don't think I will ever shop with UncommonGoods again. I was out a Christmas gift and the money I spent on it, until after the new year. I never received an apology or even a simple e-mail acknowledging my frustrating situation. NOTHING.

This company doesn’t even deserve a single star...the customer service is disappointing and well below the excellence rating that they claim. I ordered a product and received another customers parcel, they claimed that Borderfree was at fault and initially refused to contact Borderfree for a free return label so I could return the item to the warehouse. Instead they told me to keep it. As for my item it was lost in transit and never replaced even after weeks of email exchanges, live chats, false promises and regrets from Customer Service. As you can imagine I’m extremely frustrated and angered by the lack of care and frankly surprised that a company with such little respect for its customers has survived in today’s market.

I called to cancel an order shortly after placing it online. I never received an email confirmation with an order number which means there is no way for them to find me in their system. In today's state of the art in online merchandising, they can't find me on name, phone number, address...nothing. I was finally told the order was cancelled and that I would receive an email confirmation and refund the next day. Neither happened. I called back today (a little over a week later) and again was told they couldn't find me in their system. However, at one time they found me and charged my card $681.49, which they now refuse to refund! This company is scary-awful. I now have to place complaints with my credit card company and paypal in the hope of unwinding this transaction. STAY AWAY FROM THIS COMPANY!

Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, UPS says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, we shipped it late and it will not arrive as promised - the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza (888-398-3542, x2488) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be there to give this gift, shame on Uncommon Goods and its artist.

Review of visa

We notified this otherwise excellent compnay several times that they're carrying designs stolen from artists here in Texas (including mine), but they seem to be more interested in making a dishonest profit than in correcting the situation. Shame!