Uncommon GoodsReviews of uncommongoods.com

I logged in on the UG website to return a kite that had been flattened when delivered to my home. There was an email stating not to send item back, then an email saying to send the item back. After calling the UG customer service phone number, an email was sent to the claims department with pictures of the condition of the item at the time of delivery. A phone call was made again that afternoon, and upon the request of UG, I was asked to buy new packaging and print out a label and resend the kite back. At this time, I told the UG representative to forget it, I would just donate, or throw away the damamged kite. UG made it so tough/non-customer friendly to return this order- it is just easier to throw it away then to make the 2-plus trips they had asked in order to return a damaged package.

Very frustrating! Will not be able to recommend this marketing experience to others. The course was gifted to my wife from a relative. Preparations and supplies for the course were purchased and other calendar commitments were moved and rescheduled for the the course date and time. Course link via Zoom was uploaded 3 minutes before course was to start, but all she received was a notice the instructor was currently in a course. Waiting 35 minutes made no difference as the course never opened. No excuse or apologies were ever conveyed. Not a very positive experience. Could be the moniker “Uncommon Experience” was really an omen.

I placed an order that was to be for gifts for Christmas 2020. The order didn't arrive until January 4th 2021. I sent the package back, since I had purchased replacement gifts. 1 year later I still haven't received my money back! Don't buy anything from this company!

Uncommon Goods promised a delivery date, changed the order status to “Shipped” well ahead of that delivery date, provided no further updates until I called them in the delivery date only to find out that the order had not shipped. They shipped it AFTER the promised delivery date - it was a personalized birthday gift for $129 - and missed the 75th birthday party. I had to scramble last minute and pay for a replacement birthday gift and they REFUSED to refund my money. I left their “artist” and their product a truthful bit negative review on their site and they did not publish it. THIS IS NOT A REPUTABLE COMPANY.

Really bad experience. Ordered for my husband for our anniversary. A month later it still hadn’t arrived but they assured me it would arrive in time for Christmas. It didn’t. Called three times and on all three occasions they offered a full refund. They have now gone against that and are not offering a refund at all. Really disappointed :(

I ordered an item on the 20th of October (it was a gift) wasn't told until the 2nd of November that they didn't have it in stock any more. I had also paid for a membership for the year (thinking I would use this site for my presents throughout the year for fam/friends in the USA but after this disaster of a present not being in stock (and not being told for over 2 weeks) I'd rather not use the site again and they will not refund the unused months of my membership (6-months). Customer Service is standard replies and no real willingness to help out the customer or understanding of the disappointment of a gift not showing up to a loved ones door. Very much a shame as I love the concept of unique gifts and small producers, however I feel I can find more reliable sites out there.

Reviewing the fact I never got a receipt or tracking number…is this common?

This company is not worth considering. I've worked in customer service for a long time, and not being hired by this low-budget company feels like an insult. I’m confident they hire individuals with fewer skills and experience than I have. After prequalifying, I was given basic questions to answer and was later informed that I didn’t get the customer service position. These companies often present themselves as if they are exceptional and require applicants to have a doctoral degree just to qualify. I won't be applying for this job again; I’m certain that there are better companies that offer higher pay and don’t have such a ridiculous hiring process for basic customer service roles. P.S. They responded and claimed they hire the most qualified candidates. Doesn’t everyone who applies for these jobs already possess those skills? I’m pretty sure the person who hired you years ago didn’t consider you more qualified than others at that time. Answering phones and placing orders isn’t particularly difficult. Additionally, the pay isn’t double the minimum wage in NYC; it’s only $6 more. You might be referring to New York State, but the claim about hiring the most qualified is laughable! That’s fine; I will take my associate degree to a company that truly deserves it and offers better compensation. NYC is overrated and stressful; I’ll pass on the seasonal job that pays $21 an hour.