UnbindgearReviews of unbindgear.com

Response from UnbindgearMar 23, 2026

Hi Steven, Thank you for your feedback, we take concerns like this very seriously. We sincerely apologize for any confusion or frustration you experienced with your order. That’s never the kind of experience we want for our customers. After reviewing your case, we’re glad to see the matter has been resolved and that a confirmation email has been sent. That said, we want to be very clear: we do not intentionally add items to any order without a customer’s consent. If something like this appears to have happened, it’s something we investigate carefully to understand what went wrong and prevent it from happening again. We appreciate you bringing this to our attention, and we’re always here to help if anything still feels unresolved. Your trust is important to us, and we’re committed to making things right.

Response from UnbindgearMar 17, 2026

Hi Lisa, we’re very sorry to hear about the frustration and stress this situation caused you. We completely understand how concerning it can be to see multiple order notifications and charges appear unexpectedly. After reviewing your account, the additional orders #325961, #325721, and #325814 have now been updated and refunds were also processed. Please feel free to call us directly at 1-888-698-8842 anytime before 3 PM PST, and we’ll make sure any remaining concerns are resolved as quickly as possible. Our goal is always to ensure every customer’s issue is properly addressed, and we appreciate the opportunity to help make this right.

Response from UnbindgearMar 17, 2026

Hi Richard, We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. What you described is certainly not the experience we want any customer to have. Based on our records and previous communication, the orders associated with your account have now been fully refunded as requested after the cancellation was processed. If you are still seeing any pending transactions with your bank, those are typically temporary authorization holds that should automatically fall off depending on your bank’s processing time. We also want to clarify that our team takes reports like this very seriously. In rare cases, a website or checkout error can cause duplicate order attempts or failed authorization retries, which can appear as multiple charges. Our team has been reviewing this incident to ensure the checkout process functions properly and to prevent similar situations from happening again. We sincerely apologize for the inconvenience this caused and for the frustration you experienced during the process. If there is anything further still showing on your statement that has not cleared or been refunded, please reach out to us directly and we will address it immediately. Thank you for bringing this to our attention.

Response from UnbindgearMar 12, 2026

We’re very sorry to hear about this, and we understand how frustrating it can be to receive an item that doesn’t match what was shown in the listing. We always strive to provide accurate products and a positive experience for our customers. We’d really like the opportunity to look into this for you and make it right. Could you please reply to our support request with your order details, or give our support team a call at 1-888-698-8842? Once we have that information, we’ll review the order and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we appreciate the chance to help fix this.

Response from UnbindgearMar 12, 2026

Hi Richard, We’re very sorry to hear about your experience and understand why this situation would be frustrating. We take customer concerns seriously and always want to ensure that issues are addressed and resolved properly. After reviewing your order, we have processed a full refund for you, and feel free to keep or dispose of the item, as a return is not required. Depending on your payment provider, the refund may take a few business days to appear back in your account. If you have any additional questions or if there is anything further we can assist you with, please feel free to reply to our support request or contact our support team at 1-888-698-8842 so we can help. We appreciate the opportunity to address your concerns.

Response from UnbindgearMar 11, 2026

We’re really sorry to hear that the drone didn’t meet your expectations. That’s certainly not the experience we want anyone to have after purchasing from us. We take feedback like this very seriously and would truly appreciate the opportunity to review what happened and make it right. We have requested your order details so we can look into your purchase and determine the best resolution. Please reply to that request with your order information so our team can review it right away. You can also call us directly at 1-888-698-8842, Monday–Friday from 7:00 AM to 4:00 PM PST, and we’ll be happy to assist you. Our goal is to ensure every customer is satisfied, and we’re committed to working with you to resolve this as quickly as possible.

Response from UnbindgearMar 9, 2026

Thank you for bringing this to our attention. We’re very sorry to hear about your experience — that’s definitely not the outcome we want for any of our customers. We take concerns like this very seriously and want to make sure you receive exactly what you ordered, or that we resolve the issue right away. It sounds like there may have been a mistake with the item you received, and we’d appreciate the opportunity to review your order and make this right. Please reply to our previous request with your order number and the contact details used when placing the order, so our support team can locate your order and assist you as quickly as possible. If it’s easier, you’re also welcome to call our customer support team directly at 1-888-698-8842, available Monday–Friday, 7:00 AM – 4:00 PM PST. Once we have your order details, we’ll review the situation and work with you on a proper resolution. We appreciate you taking the time to share your feedback and hope to have the chance to resolve this for you.

Response from UnbindgearMar 9, 2026

Hi Jay, We’re really sorry to hear about your experience — that’s absolutely not the experience we want anyone to have. It sounds like there may have been a fulfillment error with your order, and we take that very seriously. We’ve already sent you an email so we can make this right for you. Please check your inbox (and your spam folder just in case) and reply when you have a moment so we can resolve this as quickly as possible. You’re also welcome to call us directly at 1-888-698-8842 anytime today between 7 AM and 4 PM PST, and we’ll be happy to assist you right away. Our goal is always to ensure every customer either receives the correct item or has their issue fully resolved. We appreciate you bringing this to our attention and look forward to hearing back from you so we can take care of it.