UnbindgearReviews of unbindgear.com

Response from UnbindgearMay 26, 2026

Hi Jonathan! We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. Our intention is always to provide customers with the products they ordered and a positive purchasing experience. We have already responded to your email with a proposed resolution and are currently awaiting your reply so we can work toward resolving this matter as quickly and fairly as possible. Customer satisfaction remains very important to us, and we are committed to finding an appropriate solution.

Response from UnbindgearMay 26, 2026

Hello Dj, we sincerely regret the frustration and disappointment this situation has caused. We recognize how concerning it is to feel that the product received did not match your expectations, and we take feedback of this nature very seriously. Our team has already reached out to you directly via email with a proposed resolution regarding your concern, as we are committed to addressing customer issues individually and fairly. We never want any customer to feel unheard, and we are actively reviewing the feedback being shared so we can continue improving both our communication and customer experience. We appreciate you bringing your concerns forward and hope to have the opportunity to resolve this matter with you directly.

Response from UnbindgearMay 26, 2026

Richard, we’re very sorry to hear about your disappointment and appreciate you taking the time to share your experience. We understand your concerns regarding the product description and how receiving an item different from what you expected would be frustrating. Our intention is never to mislead customers, and feedback like yours is taken seriously as we continuously review both our product listings and customer experience. We have already requested your order number and contact information so our support team can investigate this matter further and work toward an appropriate resolution. We value every customer who chooses to shop with us and would welcome the opportunity to address your concerns directly.

Response from UnbindgearMay 25, 2026

Hi Wayne, we appreciate you sharing your experience and regret the disappointment and frustration this situation has caused. We recognize the seriousness of your concerns regarding the product advertising and the expectations it created. This matter has already been escalated to our team, and updates have been made to the product information to improve clarity and accuracy. However, if you are still seeing any advertisement or listing that states otherwise, we would greatly appreciate it if you could send us the link so we can investigate further and make any necessary corrections. Our goal is to ensure customers have a clear and accurate understanding of the features and benefits of the products they receive. Please contact us tomorrow between 7:00 AM – 4:00 PM PST so we can further assist you and work toward a satisfactory resolution.

Response from UnbindgearMay 22, 2026

We’re very sorry to hear that you did not receive the correct lighter and understand how frustrating this experience must be. This is not the experience we want for our customers, and we take concerns like this very seriously. We have already requested your order number and contact information so our support team can investigate this immediately and work toward a resolution as quickly as possible. If the incorrect item was shipped, we will make every effort to correct the issue. We truly appreciate your feedback, as it helps us improve both our product fulfillment and customer experience. Thank you for bringing this to our attention, and we look forward to resolving this for you.

Response from UnbindgearMay 20, 2026

Thank you for taking the time to share your feedback, Thomas. We sincerely regret the frustration and disappointment caused by your experience and appreciate the opportunity to address your concerns directly. As discussed with our support team today, a full refund has now been issued for your order. While refund processing times can vary depending on the financial institution, please allow up to 14 business days for the funds to appear back in your account. We also appreciate your acknowledgment of the assistance provided by our representative. Customer satisfaction is very important to us, and we take all product and advertising feedback seriously as we continue to review and improve our customer experience.

Response from UnbindgearMay 20, 2026

Hi Trisha. We’re sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when an item received does not align with what was anticipated, and we take concerns like this very seriously. Our team would appreciate the opportunity to review your experience further and work toward a suitable resolution. Please contact us with your order number and the email address associated with your purchase so we can investigate the matter and assist you directly. Customer satisfaction remains important to us, and we are committed to addressing concerns as quickly and fairly as possible.

Response from UnbindgearMay 20, 2026

We sincerely regret the frustration and disappointment caused by your experience. We take concerns regarding product descriptions and customer expectations very seriously, and it is never our intention for any customer to feel misled. Our team has already reached out to you directly via email to address your concerns and discuss a resolution that we hope will be satisfactory. We are currently awaiting your response so we can continue assisting you and work toward a positive outcome. Customer satisfaction remains extremely important to us, and we are committed to resolving this matter as quickly and fairly as possible.