Dorothy
Disappointed
I bought this watch to help me prevent falls and notify if I should happen to fall. I am disappointed with your company's policy regarding the replacement of batteries. At one time, they send a battery to me because right away it was no good, no charge. After that, when another battery went bad, I had to pay $39. Why aren't you generous with folks who need this so badly:? There was an occasion when the watch fell off my arm when I was out-of-town between planes in Punta Gorda. 911 went into my home apt. Of course, I was not there as I was traveling. Each time I either talk on the phone or have had a conversation when the watch tries to go off --at least 5 times. Yesterday, again I was on the phone and it happened again, I tried to call 911. I am disappointed. Your staff had to be called many times to lower the sound. I expected so much more from your company.
Response from UnaliWearOct 16, 2024
We are sorry you are disappointed, but are encouraged to know you are wearing your watch regularly. Regarding the batteries, we replace batteries for free as part of your service when they lose their rechargeability (after about approx. 2 years of regular recharging). If a wearer breaks or loses a battery, we replace the first one for free, as a courtesy. After that, if you repeatedly lose or break the batteries (which is quite rare) you have to pay for them. At your request, we have not lowered the sensitivity of your fall detection but have lowered the sensitivity of your voice activation. We can see on our end in reviewing the performance of your watch remotely that this appears to have resolved your false alerts. We really hope your experience with our company improves and look forward to keeping you safe and providing you with the peace of mind you deserve for years to come. Please contact us if we can be of any further service.