UnaliWearReviews of unaliwear.com

Response from UnaliWearDec 22, 2024

We are sorry for your experience, but are honored to have protected you with your Kanega Watch for over three years. Because you ordered your Kanega Watch service prior to our change in pricing in May of this year, you need to return your Kanega Watch and all related equipment prior to service being cancelled, per our terms and conditions before May 2024 as well as the email we sent you on 12/13 at your request with these details. We look forward to getting your equipment back and resolving your account promptly. We hope you find an alternative medical alert system that will serve you better. Please note that, if you ever wish to return, we will provide an appropriate discount reflective of your past multi-year business with us. All the best and stay well and safe.

Response from UnaliWearOct 24, 2024

Thank you for taking the time to write your review and for being a regular Kanega Watch wearer for over a year. We are working on providing those pre-billing alerts for Annual renewals in the future. With regard to response time to an emergency call, our national average is less than 1 minute, which includes approx. 15-20 seconds where the watch allows you to cancel the alert if you don't want to speak to an agent (our wearers appreciate this ability to stop an alert if it is not necessary before connecting to our 24/7 monitoring center). That said, if you have a specific instance where the monitoring center is taking longer to respond than that, please contact us to investigate that issue further. All the best and stay well and safe.

Response from UnaliWearOct 22, 2024

Sorry for your experience. We have already called you and resolved this, as your initial order was shipped to the wrong address. We have also upgraded your shipping to Premium FedEx, so you will get your order as promptly as possible. When you get your order, we would ask that you consider updating your review from 1-Star. Thank you for being a regular Kanega Watch wearer for nearly 18 months. All the best and stay well and safe.

Response from UnaliWearOct 10, 2024

We are really sorry for your experience and you are completely correct that this is not the protocol response you should expect. We will review your specific experience with our monitoring center and contact you with details in terms of what took place and how it will be more properly addressed in the event of a future emergency. All the best and stay well and safe.

Response from UnaliWearAug 5, 2024

We are really sorry for this wearer's experience. We have many wearers with various levels of dementia who find the Kanega Watch to be the best solution for their needs. Not needing to remove the watch to charge, ever, allows for consistency of wearing that can really benefit all wearers and specifically those with dementia. In addition, we are also able to customize the watch settings remotely to meet the specific needs of each wearer. For example, for many wearers with dementia, we turn off the voice activation feature on the watch - critical for those who are unlikely to remember the watch's "wake word" for voice activation (the wearer's experience with the watch alerting while sitting on a table was most likely due to voice activation). Replacement batteries due to breakage do cost $36.95 + $12.50 S/H (though we replace the first broken battery for free, as a courtesy). Batteries that simply start to lose their rechargeability, usually after approx. 2 years, are replaced for just the $12.50 S/H charge. Prior to May of 2024, the watch was not sold. The buyer did not own the watch but paid a set-up fee and was required to return the equipment in working order when cancelling the service. The buyer returned the equipment and pieces were broken, requiring the charge experienced. The wearer wore her Kanega Watch regularly for nearly a year prior to canceling service and returning. We hope she and her family find an alternative that offers the 24/7 peace of mind that we seek to provide all our wearers.