Greg
Great Product, awful Delivery Experience
XPO arrived with only the base of my umbrella, the driver apologized and assured me the other pallet would be delivered the next day - that never happened... For over a week I had to follow up with XPO asking them if they had found my umbrella. Never once did they call me. I then called Umbrella Specialist to lodge a dispute. They informed me that 72 hours would need to pass before they could ship a replacement. I heard nothing after the 72 hours so called Umbrella Specialist after 114 hours for an update. They then agreed to ship a replacement umbrella. Eventually XPO found the original umbrella. The box was damaged and broken apart but I accepted it anyways. The replacement umbrella will now need to be send back to Umbrella Specialist. A lot of time was wasted and I'm sure this unnecessary "overhead" is built into the sales price