UltimeaWe founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tarik El G.
Great customer service and amazing products.
Response from UltimeaNov 28, 2024
Dear Tarik， Thank you so much for your kind words! We're thrilled to hear that you're happy with both our customer service and products. If you need any further assistance, feel free to reach out anytime. We truly appreciate your support! Best regards ULTIMEA Customer Service
Cell
Ich hatte ein Problem mit einem Produkt, der Kundenservice war stets hilfsbereit und freundlich und das Problem konnte aus der Welt geschaffen werden.
Response from UltimeaNov 24, 2024
Sehr geehrter Kunde, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr, dass unser Kundenservice Ihnen helfen konnte und das Problem erfolgreich gelöst wurde. Zögern Sie nicht, uns jederzeit erneut zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben. Mit freundlichen Grüßen, Ultimea Kundenservice
Dominik R.
Schnelle Lieferung, Top Produkt, für den Preis sehr sehr gut
Response from UltimeaOct 20, 2024
Vielen Dank für Ihr positives Feedback! 😊 Wir freuen uns, dass Sie mit unseren Produkten und der schnellen Lieferung zufrieden sind. Wir werden weiterhin hart daran arbeiten, Ihnen qualitativ hochwertigen Service und kostengünstige Produkte zu bieten! Wir freuen uns darauf, Sie wiederzusehen! Viele Grüße, Ultimea-Kundendienst
Varga P.
Good products, fast delivery, excellent quality
Response from UltimeaSep 16, 2024
Dear Varga Péter, Thank you for your feedback! We're thrilled to hear that you're happy with the Apollo P40 projector. It's great to know you found our products of excellent quality and appreciated the fast delivery. We look forward to serving you again! Best regards, Ultimea Customer Service
Dominik M.
I finally came across a super projector. Very good sharpness, saturation, brightness in my case completely sufficient. However, I have a problem with automatic focusing. Always after trying to tune it finally sets incorrectly and you have to correct manually. I do not know whether this is the norm or a defect in my copy.... Other than that, the rest is a big plus. The lack of smart functions (Netflix, YouTube...) is unnoticeable, as I connected a chromecast and it is a much better solution. The biggest advantage (for which I bought it) is very quiet operation. Previously, I bought projectors very cheap (HY 300, HY320, P30), but returned because they were either noisy (especially HY320) or not very bright. To sum up: for this price, I highly recommend it.
Response from UltimeaSep 11, 2024
Dear Dominik M, Thank you for your thoughtful review! We’re thrilled to hear that you are enjoying the overall performance of the projector, especially the sharpness, brightness, and quiet operation. Regarding the issue with automatic focusing, autofocus is usually not as accurate as manual focus. If you're finding that manual adjustments are frequently needed, you can turn off the autofocus focus and auto keystone correction functions, which effectively maintain and memorize your focus settings without the need to readjust them. If the issue persists, please don't hesitate to contact us, and we’ll be happy to assist with further troubleshooting or explore replacement options if necessary. We’re also glad that the lack of smart functions didn’t pose any issues with your setup, and that using a Chromecast has worked well for you. Thank you again for your positive feedback and for choosing our projector. We appreciate your recommendation! Best regards, ULTIMEA Customer Service
cliente
Bought Poseidon D60 and been happy with it, the costumer service is not excelent as they don't answer very quickly but they always found a way to handle issues. Bought B30 sound bar and will see if they keep quality.
Response from UltimeaSep 11, 2024
Dear Customer, Thank you for your feedback and for choosing the Poseidon D60! We're glad to hear that you've been happy with the product overall. We sincerely apologize if our response time has not met your expectations, but we’re pleased to know that we have been able to resolve your issues when needed. We are actively working on improving the efficiency of our responses and hope to be able to respond to user questions as quickly as possible in the near future. We appreciate your continued trust in us and look forward to hearing your thoughts on the B30 soundbar. If you need any assistance in the future, don’t hesitate to reach out—we're always here to help! Best regards, ULTIMEA Customer Service
Peter
Excellent projector, I really love it
Response from UltimeaSep 10, 2024
Hello Peter, Thank you for your kind words! We're thrilled to hear that you're loving the ULTIMEA Apollo P40 projector. If you ever have any questions or need assistance, feel free to reach out. Enjoy your viewing experience! Best regards, The ULTIMEA Team
Morgan B.
Achat d’un Poseidon D50, livraison rapide, mais lors des essais, j’avais un décalage de son par rapport à l’image. Sur le reste tout allais bien. J’ai contacter le SAV qui s’avère très réactif et compréhensifs. Ils m’ont proposer des solutions afin d’essayer de résoudre le problème sans succès et m’ont proposer de l’échanger par une D60 et je viens d’effectuer les essais et c’est juste magique. Malgres le soucis rencontré je recommande avec plaisir ULTIMEA. Encore merci à toute l’équipe. Je suis ravi
Response from UltimeaJun 24, 2024
Cher Morgan, Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre équipe de service client et qu'elle a pu vous aider à trouver une solution au problème que vous rencontriez avec votre Poséidon D50. Nous sommes heureux d'apprendre que vous profitez désormais de la magie du D60 ! Nous apprécions votre recommandation et sommes reconnaissants pour vos aimables paroles. Notre équipe est toujours là pour vous aider, alors n'hésitez pas à nous contacter si vous avez besoin d'autre chose. Merci d'avoir choisi ULTIMEA ! Cordialement, Service client Ultimea
