UltimeaReviews of ultimea.com

Even for an cheap entry level soundbar this Apollo S40 has extremely poor performance that my 75" TCL QM8K TV speakers blow this soundbar out of the water. I'm not sure if it's because my TV is a brand new higher end 2025 model or maybe TV speaker technology has gotten a lot better that my TV speakers have way better sound than the Apollo S40 soundbar. Maybe if your TV is a much older model then the S40 would be an improvement. The Apollo S40 is technically a 2.2 system since it has 2 "subwoofers" and 2 drivers and it says it outputs 100 watts. I'm not sure where to begin with it's poor performance. Even at max volume of 100 this soundbar doesn't get very loud, and any volume under 60 is so quiet that there's absolutely no depth to any sound. Everything that comes out of the speaker is very flat and the sound has no life to it. Don't expect even minimal bass from the 2 so-called "subwoofers". Those speakers shouldn't even be in there since it doesn't accomplish anything. Instead it would be better to add 2 all around drivers for a total of 4 all around drivers because I think that would greatly improve the sound and voice clarity. At least the set up was super easy and it comes with all the cables and mounting brackets you need. The app is also very easy to use and "fine tune" the soundbar. I do like how you can separate the speakers into standing speakers or wall mount them if you choose. Spend $20-$30 more and get their Poseidon M60 soundbar which is a fantastic 5.1 Dolby Atmos soundbar. That soundbar is amazing for the price. I bought one and was very impressed with the excellent sound quality that I bought another one for my TCL.

I bought my SNOVA 50 brand-new on Amazon, but it arrived used and without a charger. I bought a charger separately, and now the soundbar powers on, but only the subwoofer works — there’s no sound coming from the bar itself. I reached out to customer support, sent them a video and the invoice, but they never replied. I reported the issue on November 27th, and to this day I haven’t heard anything from them.

Ich vergebe 6 Minussterne!Selbst 1 Stern ist zu viel!!! Finger weg von diesem Verein! Seit dem 27.11. Schreibe ich täglich, heute ist der 10.12. Null Reaktion, kein Support, keine Garantie. Dieser Verein kommt den gesetzlichen Bestimmungen nicht nach geschweige denn es meldet sich überhaupt jemand. Da kann man nur sagen, danke für nichts. Ich kann jedem nur abraten!.

Absolutely awful customer service. My product stopped working. Right of the bat it would take 2-3 emails for them to respond after a while they just stopped returning. It’s been over 20 days since I reached out. Bottom of the barrel. You get what you pay for. Their products are cheaper and for a year or so it’ll be worth the money. Then it will break. Don’t even bother having them try to fix it (they won’t) just buy something else.

I ordered some equipment from them. After quite a long wait, I contacted them to find out where my package was. They replied that one of the items was no longer in stock. They offered me $30 compensation for the missing item. Since then, I have heard nothing and received no reply to my email. I hope I haven't fallen victim to a fraudulent website.

Worst customer service I have experienced …. To start I saw a “pre-order” offer for the Ultimea Skywave X70 when I first saw this I sent Ultimea a email enquiring they couldn’t respond quicker I had a reply within 30mins answering all my questions encouraging me to buy. I decided to go through with the order late september …. They had promoted that the orders would be shipped by 20th October , only to email on the 19th of October and state there was customs clearance and other problems out of their control and the order would arrive at their warehouse by late November …. So I waited ….. late November comes still nothing this last week/2weeks I have emailed around 4/5 times each time you have ignored my emails for days at time only to then respond with the same generic email stating the SKYWAVE X70 is out of Stock at their warehouse and the shipment is expected to arrive mid to late December at the EARLIEST …… I have since emailed back asking a few questions to which I have been ignored again…. It seems to me you have taken my money for the skywave x70 yet the order hasn’t even left your factory to make way to the UK and we are being fed all these lies claiming the shipment has already left ….. all I want is a delivery date and to know when my order will arrive ?….. I ordered this product nearly 3months ago now it was supposed to be shipped on the 20th October …. Where’s is my order ? When will it be sent from your factory? Your customer service is appalling you can reply instantly and have great customer service when it comes to enquiring about your products and wanting to place an order but once you have received payment and we want to know what’s happening with our orders your customer service is non existent. If this carries on the way it is has been going i will soon be asking to process a full refund and order from a more reputable brand in which you can rely on their customer service for a reply and can actually track your order.

I purchased an Apollo P40 projector. It broke after less than 2 years of infrequent use. I contacted Ultimea support and they said they could send me a refurbished projector for $40 USD. I paid the $40 USD and they sent me another broken projector. This one didn't event work. Beware of this seller.

Nach knapp über einem Jahr hat mein Gerät den Geist aufgegeben. Ich habe mich an support[at]ultimea.com dazu geäußert und angefragt ob sie auf Kulanz das Gerät tauschen würden, aber ich habe nie eine Antwort erhalten (am 09.September wurde die Nachricht geschrieben). Hier scheint einem wohl der Support der Kunden nach dem Kauf kein bisschen zu interessieren. Hauptsache das Gerät hält knapp über ein Jahr, sodass man aus der Gewährleistungspflicht raus ist :) Fazit: Nie wieder, Finger weg!