We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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d80 boom soundbar it gets more punch than i hope for muney you cant beat it i highly recommend.
Response from UltimeaJul 21, 2025
Dear Customer,
Thank you so much for your great feedback!
We’re thrilled to hear that you’re enjoying the Poseidon D80 Boom and that its powerful sound performance exceeded your expectations — especially at such a great value. Your recommendation truly means a lot to us!
If you ever have any questions or need assistance, feel free to reach out. Enjoy the music and the Poseidon D80 Boom! 🔊
Warmest regards,
ULTIMEA Customer Support
JS
Justin S.
Top, wie man sich es wünscht!
Der Kundenservice ist super. Schnelle Antworten und freundliches Entgegenkommen. Es wird in jedem Fall versucht zu Gunsten des Kunden zu helfen. Die Systeme sind Benutzerfreundlich und bieten Top-Preis-Leistung!
Response from UltimeaJul 21, 2025
Lieber Kunde / Liebe Kundin,
vielen herzlichen Dank für Ihre positive Rückmeldung!
Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice und unseren Produkten zufrieden sind. Ihre Zufriedenheit bedeutet uns sehr viel und motiviert unser Team jeden Tag aufs Neue.
Wir werden weiterhin unser Bestes tun, um Ihnen auch in Zukunft den bestmöglichen Service zu bieten.
Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Ihr ULTIMEA Support-Team
AK
Alan K.
FLAWLESS CUSTOMER SERVICE!
After several months of normal functioning, I had some difficulty with my Ultimea Poseidon D80 speakers. When I turned them on, they came on at maximum volume and could not be adjusted, which made them unusable and frightened my small dog. I contacted Ultimea not knowing what to expect.
THE FOLLOWING IS A REVIEW LARGELY BASED UPON EMAILS DEMONSTRATING ULTIMEA'S COMMITMENT TO EXCELLENCE:
When I initially emailed the company, I received detailed instructions regarding the necessary information to submit in order for Ultimea to review my claim. The instructions were clear and easy to follow:
Within 24 hours of submitting the necessary information, I received the following email from customer support:
"Thank you for providing all the documents and details related to your Amazon order, as well as the information from your soundbar. We sincerely apologize for any inconvenience this situation has caused.
"To assist you further, could you please share a short video that demonstrates the issue you are experiencing with the soundbar? This will help our technical team accurately identify the problem. Since your product is still under warranty, once we confirm the issue, we will be happy to arrange a replacement for you.
"Thank you for giving us the opportunity to make this right. If you have any other questions or need additional assistance, please let us know.
"Excellence in Every Interaction! If anything falls short, please feel free to reach out – we’re here to ensure your satisfaction. 😊
Warm regards..."
I replied with information which was requested (a description of the problem) and
notified customer support that I preferred not to make a video for fear of frightening my dog. Within 24 hours, I received the following email:
"Thank you for your detailed explanation, and we sincerely appreciate your efforts in performing the factory reset. Since the issue still persists, it appears that there may be a hardware problem—likely with the volume control chip or the mainboard.
"We understand your concern about not wanting to record a video due to your dog. We completely respect that and want to assure you that your description is more than helpful.Your order is still within the warranty period, so we’d be happy to offer you a replacement.
"We have already submitted the request for your return label, and it should be sent to your email within the next 72 hours. After we receive the faulty Poseidon D80, we’ll promptly ship out the new replacement unit.
"We truly hope this solution works for you and meets your expectations. We’re here to make things right and ensure you have a positive experience with our product and service.
Warm regards..."
I also received the following:
"We will keep you updated as soon as your return label is ready and throughout the replacement process. If you have any further questions or need additional support at any point, please feel free to reach out to us.
"Thank you again for your understanding.
We are grateful for the opportunity to assist you.
"Please kindly attach the return label to the package and send the faulty Poseidon D80 back to us. Once we receive it, we will immediately send you a brand-new replacement.
"If you no longer have the original packaging, no worries — please use any appropriately sized box to safely pack the soundbar
"Also, please don’t forget to let me know once the return has been sent out so I can promptly follow up with the logistics and make sure your replacement unit is shipped to you as quickly as possible."
Within several days of shipping the speakers back, I received a brand-new replacement set which works perfectly.
ULTIMEA REPLIED TO EVERY EMAIL I SENT WITHIN 24 HOURS, AND ALMOST ALWAYS OVERNIGHT. NOT ONCE DID I NEED TO WRITE A FOLLOW-UP EMAIL. IN 50+ YEARS AS A CONSUMER, ULTIMEA HAS THE MOST EXTRAORDINARY CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED.
Further, each representative with whom I dealt without exception demonstrated professionalism, knowledge, patience, and understanding, making what could have been a potentially-arduous process into a simple and pleasant one. I cannot praise my experience with Ultimea enough.
Response from UltimeaJul 2, 2025
Dear Customer,
Thank you so much for taking the time to share your detailed and heartfelt review. We are truly honored by your kind words and deeply appreciate your recognition of our team’s efforts and commitment to providing excellent customer service.
We understand how frustrating it can be when a product does not perform as expected, and we are glad that we were able to resolve the issue to your satisfaction promptly. Your patience and cooperation made the process smoother, and your feedback inspires us to continue improving our products and services.
It is especially rewarding to know that our responsiveness and professionalism stood out during your experience. At ULTIMEA, we strive to ensure every customer feels heard and supported, and your story is a wonderful example of this mission in action.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you!
Thank you again for your trust and support.
Warmest regards,
Customer Support | ULTIMEA
JO
John
I am an actual customer my projector…
I am an actual customer my projector has some issues and we had other issues with shipping but they were great upgraded my projector for the inconvenience these other bad reviews honestly can't be true this is absolutely the best customer service I've dealt with warning they may take a little bit to reply but they will and they will make sure you are a happy customer in this day and age customer service that cares is rare I will be buying again
Response from UltimeaJun 26, 2025
Dear Customer,
Thank you so much for your thoughtful feedback! We're truly grateful for your patience and understanding throughout the process. It means a lot to hear that our efforts made a difference and that you're happy with the upgraded projector. We know how important real support is, and we’re committed to doing right by our customers—even if it sometimes takes a little longer. Your trust and kind words inspire us to keep improving. We look forward to serving you again in the future!
Warm regards,
ULTIMEA Customer Support Team
MA
Mark
Ultimea Provides Great Support and Products
I purchased the Ultimea Poseidon D60 sound system, and let me tell you, this is one amazing compact sound system. Crystal clear vocals, great overall surround audio for music and movies. The small subwoofer can fit anywhere around the room and provides a significant amount of bass, and the fact that the unit connects wirelessly to the front speaker adds to the amazingness of it. I also love the fact that it comes with an app that you can handle most of the settings with. I can't recommend enough for the price and quality. Top it all of with top notch support!
Response from UltimeaMay 22, 2025
Hi,
Thank you so much for your feedback!
We’re truly delighted to hear that you’re enjoying your Poseidon D60 sound system — especially the crystal-clear vocals, immersive surround sound, and the convenience of the wireless subwoofer and app controls. It means a lot to us to know that our product and support have met your expectations.
Your satisfaction is our top priority, and your kind words motivate us to keep doing our best. If you ever need assistance or have questions in the future, don’t hesitate to reach out — we’re always here for you.
Warm regards,
ULTIMEA
CS
Christian S.
Einfach hervorragend!!!!
Einfach hervorragend!!!!! Starker Bass genialer Sound besonders für das Geld !
Absolut zu empfehlen genial
Response from UltimeaMay 22, 2025
Hallo!
Wow – einfach fantastisch, so ein begeistertes Feedback zu lesen!
Es freut uns riesig, dass Sie den starken Bass und den genialen Sound so feiern – und das alles zu einem Preis, der Spaß macht! Wir stecken viel Herzblut in unsere Produkte, und solche Rückmeldungen zeigen uns, dass es sich lohnt.
Danke, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Wenn wir jemals etwas für Sie tun können – wir sind nur eine Nachricht entfernt!
Alles Gute und viel Freude weiterhin mit dem Sound,
ULTIMEA Kundenservice
SK
SURESH KUMAR S.
After lots of research and listening to…
After lots of research and listening to different soundbars, I decided with this one and made the right choice.
Love the sound from this Ultimea - POSEIDON D80 DOLBY ATMOS . I like the directional sound and being able to control it through my phone.
It has high quality products and this smart sound bar is no exception. In the box comes the sound bar, a power supply cable, an EARC, hdmi cable, an optical cable, a remote control and a quick start guide. Everything comes nicely packaged and protected.
Connecting the Smart Soundbar is quite simple, it can be connected via EARC OR HDMI or optical cable directly to the TV and also via Bluetooth. It is recommended to download the Ultimea app to get the most out of the device. The app gives access to configure the Smart Soundbar in different aspects, from equalization, management of Ultimea devices connected to the same app, sound settings, etc. The remote control that already comes with its battery installed is compact but has the essentials to control the soundbar easily. Something I can recommend is to download the user manual from the app and learn a little more about the features and functions of this Smart Soundbar.
Response from UltimeaMay 12, 2025
Dear Customer,
Words can't express how elated we are to receive your glowing five - star review! We're over the moon to learn that, after extensive research and comparing various soundbars, you chose our Ultimea - POSEIDON D80 DOLBY ATMOS and feel it was the perfect decision. Your satisfaction is the ultimate validation of our efforts, and we're truly honored.
It brings us immense joy to hear that you love the rich, immersive sound our soundbar delivers, especially the directional audio that creates a cinematic experience right in your own home. And we're thrilled that the convenience of controlling it via your phone has enhanced your overall enjoyment.
We take great pride in the quality of our products, and we're glad that the comprehensive package, including all the essential cables, the intuitive remote, and the quick start guide, met your expectations. Ensuring that every component is well - packaged and protected is a top priority for us, so it's wonderful to know we got it right.
Making the setup process as seamless as possible is one of our goals, and we're happy that you found the multiple connection options straightforward. The Ultimea app is designed to unlock the full potential of the soundbar, and we're delighted that you discovered its powerful features for customizing the sound to your preferences. Your tip about downloading the user manual from the app is incredibly valuable, and we're sure it will be helpful to other customers as well.
Once again, thank you from the bottom of our hearts for taking the time to share your experience and for your unwavering support. We're committed to continuing to provide you with exceptional products and service. If you ever have any questions, need assistance, or want to explore more of our offerings, please don't hesitate to reach out. Here's to many more amazing audio experiences together!
Best regards,
ULTIMEA Customer Service
IC
Ian C.
Fantastic cinematic soundbar
Fantastic soundbar and speakers and at a great price too. Our TV lounge is now like a cinema and our friends love the experience when they visit us. A great product and fast delivery
Response from UltimeaMay 12, 2025
Dear Customer,
Your feedback has truly made our day! We're absolutely thrilled to hear that our soundbar and speakers have transformed your TV lounge into a cinematic haven and earned the admiration of your friends. It's comments like yours that remind us why we're so passionate about what we do.
We take great pride in offering high - quality products at accessible prices, and it's incredibly rewarding to know that we've exceeded your expectations. Your kind words about the product and our fast delivery mean the world to our entire team. Every member of our staff works hard to ensure that our customers receive top - notch products and service, and your review is the best validation of our efforts.
Thank you so much for taking the time to share your experience with us and for choosing our products. We hope you continue to enjoy countless movie nights and gatherings with your loved ones, surrounded by the immersive sound our equipment provides. If there's ever anything else we can do for you, whether it's product tips, additional purchases, or just a friendly chat, please don't hesitate to reach out.
Best regards,
ULTIMEA Customer Service
