We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve had a very positive experience with ULTIMEA. The Apollo P40 is a great projector with good picture quality and features for the price.
I recently experienced an issue with my projector, and ULTIMEA’s customer service was excellent throughout the entire process. The support team was responsive, patient, and helpful in finding a solution. They arranged a refurbished replacement, kept me updated throughout the return and shipping process, and made everything straightforward.
I’ve now received the replacement and it’s working great. A special 5 stars to Zoey and her team for making this happen and for all their help throughout the process. I really appreciate the way they handled my issue and took care of me as a customer.
Great product and excellent after-sales service! ⭐⭐⭐⭐⭐
Response from UltimeaSep 28, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Apollo P40 and that it has been working wonderfully for you.
It's especially rewarding to know that when you encountered an issue, our customer service team — especially Zoey and her team — was responsive, patient, and helpful in arranging a refurbished replacement and keeping you updated throughout the return and shipping process. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
CI
cindy
they helped me really fast and where…
they helped me really fast and where really helpful
Response from UltimeaSep 24, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that our customer service team was able to help you really fast and that they were truly helpful throughout your experience.
It's especially rewarding to know that our team made such a positive impression on you. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
KM
Kris M.
This company has impressed me beyond…
This company has impressed me beyond words. I didn't really need a new soundbar but we upgraded our living room and I was initially planning on a small soundbar for my bedroom tv. Alexa told me about Ultimea and I began reading and watching reviews, looking at their products, and eventually decided to send my living room soundbar to my bedroom and upgrade the living room sound system.
I got the Skywave x40 and had moderate expectations. There aren't any brands out there selling all the features this thing does anuwhere near the price point so I was skeptical.
Boy was I wrong. This thing hits like a ton of bricks! The bass is deep and powerful, the up firing drivers make watching Top Gun Maverick more like sitting in the cockpit. The crackling fire in Bilbo Baggins fireplace sounds like it's across the room behind you with the rear speakers. And the front Speakers do an amazing job of giving you the full experience. And the rose gold accents. 🤌🏾
I love loud. I have a hard time enjoying a movie or music without my neighbors knowing exactly whats on at the time but I haven't cranked the volume up past 30. I haven't even seen how loud it gets but trust me it's impressive!
Setup was simple. Everything paired well. The remote I have no complaints over and the app is awesome. Really the app is the better remote as you can to in and make customized sound profiles as well as more micro adjustments while the remote keeps it...simple.
Like I said I had moderate expectations honestly if it sounded pretty good I would have been happy but man it's got to be one of the best purchases I've ever made.
No product, no matter how amazing, can never overshadow great customer service though. and as much as I love this sound bar I am deeply appreciative of the staff.
They're kind, patient, and respond almost instantly. If you have any issues, they have your back. I think 24 hour turnaround for emails is very reasonable to great but no kidding these people almost always respond within minutes.
Every email correspondence has been lovely with these people. You can tell they truly care about the customer. I would hit them with a litany of questions and always got a friendly, helpful, accurate response.
I would've been a big fan of this company just because I got a speaker system that blew me away at a fraction of what a setup like this normally would cost. However, the customer service agents have consistently proven to me that they genuinely care about the customer and them having the best experience with their equipment.
Not once did I feel like a number, a nuisance, or nameless nobody. They have proven to me that they're passionate about their company and product and that is so refreshing to see.
So yes I absolutely recommend Ultimea. It punches far above its price point and with customer service like this they're going to be around for a very long time.
God Bless you guys!
Response from UltimeaSep 24, 2026
Thank you so much for your wonderful feedback! 😊
We're absolutely thrilled to hear that your ULTIMEA Skywave X40 has impressed you beyond words — from the deep, powerful bass and up-firing drivers that make you feel like you're in the cockpit of Top Gun: Maverick, to the rear speakers that place you right in Bilbo Baggins' fireplace, and even the rose gold accents. 🤌🏾 Knowing that you haven't even pushed the volume past 30 yet and are already this blown away means the world to us.
It's especially rewarding to know that setup was simple, everything paired well, and that you're enjoying both the remote and the app — with the app giving you the flexibility to customize sound profiles and make micro adjustments. We're glad the app has become your preferred remote!
But what truly warms our hearts is your appreciation for our customer service team. Hearing that they were kind, patient, and responded almost instantly — often within minutes — and that you always felt valued, never like a number or a nuisance, is the highest compliment we could receive. Providing high-quality products along with excellent customer support is always our top priority, and your words inspire us to keep raising the bar.
Thank you for choosing ULTIMEA and for sharing such a heartfelt, detailed experience. We truly appreciate your trust and support, and we're so glad to have you as part of the ULTIMEA family. We hope you continue enjoying your Skywave X40 for years to come!
God bless you too! 🙏
Best regards,
ULTIMEA Support Team
DA
Don A.
I am amazed at the quality of sound…
I am amazed at the quality of sound from such a small package. Setup was super easy and customer service has been world class. I highly recommend Ultimea products and look forward to purchasing additional products.
Response from UltimeaSep 22, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're amazed by the quality of sound from such a small package and that setup was super easy for you.
It's especially rewarding to know that our customer service has been world-class in your experience. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we're delighted to hear that you highly recommend our products and look forward to purchasing more. We hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
CA
Chingiz A.
One of the best Technical support…
One of the best Technical support experiences I've had. Everything is done super quickly and efficiently!
Response from UltimeaSep 22, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you had one of the best technical support experiences with us and that everything was handled super quickly and efficiently.
It's especially rewarding to know that our team made such a positive impression on you. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
JO
Josh
Great support, excellent audio
While the system we purchased isn't perfect, it has delivered amazing sound quality at a much more affordable price. We ran into an issue early on with the new speakers in our Skywave X100 set that were dropping out randomly. We contacted support and they already had a firmware update they were beta testing available for us to upgrade to which completely solved the issue. They were responsive, helpful and easy to work with and I look forward to seeing what new features/QoL updates they push out over time.
Response from UltimeaSep 20, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying the amazing sound quality of your ULTIMEA Skywave X100 and that it has delivered excellent value for the price.
It's especially rewarding to know that when you encountered the issue with the new speakers dropping out randomly, our support team was able to provide a beta firmware update that completely resolved the problem. We're also glad to hear that our team was responsive, helpful, and easy to work with — and we truly appreciate your patience and willingness to try the beta firmware. Providing high-quality products along with excellent customer support is always our top priority, and we're continuously working on new features and quality-of-life updates to enhance your experience.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we look forward to bringing you even better updates in the future!
Best regards,
ULTIMEA Support Team
BH
Brandon H.
My system hooked up easily and sounded…
My system hooked up easily and sounded really good. Especially for the low price I paid. About 2 days after hooking up I had issues with getting it to work with my TV so I reached out to the support and they were with me the whole way doing their best to help me out and even said if it was a problem that can't be fixed they would repair or replace it. Fortunately it started working again after unplugging it and resetting it. I appreciate the way that they were there to help me along the way. Thanks you guys rock!
Response from UltimeaSep 20, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that your ULTIMEA system hooked up easily and sounded really good — especially at such a great price.
It's especially rewarding to know that when you encountered issues with your TV a couple of days later, our customer service team was with you the whole way, doing their best to help, and even offering to repair or replace the unit if it couldn't be fixed. We're glad that unplugging and resetting resolved the issue, and we truly appreciate your kind words about our support. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
ZH
Zaid H.
I’m extremely satisfied with the…
I’m extremely satisfied with the support I received throughout this case.
A special thank you to Febie and Ella for their excellent support, patience and continued follow-up. They went above and beyond to help resolve my issue, including coordinating with different teams and arranging an exceptional solution that allowed me to upgrade to the Skywave X100 Dual.
Even when there were difficulties with the DHL return collection, Ella continued following up and helping until the return was successfully completed. Febie was also extremely helpful during the earlier stages of the case and in arranging the upgrade solution.
I really appreciate the flexibility and customer-focused approach shown by both of them. This experience has given me a very positive impression of ULTIMEA’s customer service.
Thank you Febie and Ella — your help was genuinely appreciated.
Response from UltimeaSep 17, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your new ULTIMEA Skywave X100 Dual and that our customer service team, especially Febie and Ella, was able to provide you with such excellent support throughout your case.
It's especially rewarding to know that Febie and Ella went above and beyond — with patience, continued follow-up, coordination across teams, and flexibility — to arrange an exceptional solution that allowed you to upgrade to the Skywave X100 Dual. We're also glad that even when difficulties arose with the DHL return collection, Ella kept following up until the return was successfully completed. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
