We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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J'ai acheté il y a 1 ans et demi un projecteur Apollo P40 , il a cessé de s'allumer ressamment, après avoir contacté le SAV qui était très réactif et compréhensif, ils vont m'en revoyer un nouveau
Response from UltimeaFeb 20, 2025
Cher Nicolas,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service client a pu répondre à vos attentes et résoudre rapidement votre problème. Profitez bien de votre nouveau projecteur Apollo P40, et n'hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit.
Cordialement,
Service Client ULTIMEA
IV
Ingmar van V.
12 points for customer service
Recently I bought the Ultimea Apollo. Unfortunately I wasn’t satisfied with the product because there was a delay with video and sound in use with google chromecast.All the other stuff seemed good. I wanted to write a review because the customer service was amazing! Their communication was very good and friendly. They’ve sent another device to see if that would solve the problem. They were flexible with the return period, because it was delayed by the postal office wich send the package back to my home. They really helped me with all the problems and stayd super friendly. This is something a lot of companies can learn from. Customer service is everything! Too bad I can’t use their product with chromecast :(
Response from UltimeaDec 25, 2024
Dear Customer,
Thank you for your kind words! We're glad our customer service team could assist you, and we truly appreciate your understanding despite the issues with Chromecast. If you need any further assistance, feel free to reach out. Thanks again for your support!
Best regards,
Ultimea Customer Service
LB
L. B.
Nice product, however customer service is very difficult to reach
I originally gave this company 1 star as their website and email they sent me regarding my order said it was delivered; however all I had received was my free gift (from a black Friday special offer). The actual item I had ordered had not arrived. I cold not find a customer service # on Google or their website only an email or chat. So I emailed them and got no response. The next day I tried to chat and once again, no response. So then I called and again, no response as a matter of fact I was forced to leave a voicemail. With all that being said I did finally receive the rest of my order. I would love to give 5 starts but I feel customers should be told their items are being shipped as 2 separate packages and provided with both traking #'s. In the response below that is the first time I was given the 2nd shipment tracking # at which time I had received my items so the tracking # no longer mattered. I am excited to try what I ordered and am so thankful I finally received all of my order.
Response from UltimeaDec 5, 2024
Dear Customer,
We are truly sorry to hear about your experience and regret the frustration this has caused. Please know that we take these concerns very seriously, and we are committed to resolving the issue promptly.
Your order was indeed shipped in two separate packages due to a packaging issue. We have verified that the Poseidon D80(UPS
:1Z4400560391271972) was delivered on December 4th, and we kindly ask that you double-check for its arrival. We have already shared the tracking information via email to assist with this.
Thank you for your updated, and we sincerely apologize for the delay in our responses during the Black Friday period. The high volume of orders caused a temporary shortage in our customer support team, and we deeply regret the lack of timely communication. Please be assured that we have taken this matter seriously and will be adding more staff during future busy periods to ensure that all customer inquiries are addressed promptly.
Regarding the delivery notification, we acknowledge that the system did not clearly inform you that your order was shipped in two separate packages, along with the relevant tracking numbers. We are currently working to improve and update the notification system to prevent similar issues in the future.
We truly appreciate your understanding and patience throughout this process, and we're grateful for the opportunity to make things right. Thank you for giving us another chance, and we hope you enjoy the product you ordered!
Best regards,
ULTIMEA Customer Service Team
BR
Brian R.
Be careful not to drop the remote.
We have now received a new replacement remote control.It is a very lightweight one and is very easily damaged just like the original one.I think Ultimea should make a more substantial stronger remote control.
Response from UltimeaMay 16, 2024
Hello Brian,
Thank you for reaching out to us and sharing your experience with our remote control. We apologize for not meeting your expectations in terms of durability. At Ultimea, we strive to provide products that are both functional and long-lasting, and we regret that we fell short in this instance.
To address your concerns, we have taken your feedback into consideration and are actively working on improving the design and durability of our remote controls. We are committed to providing a more substantial and stronger remote control that will better meet your needs. Our product development team is already exploring various options to ensure a more robust design without compromising usability.
We genuinely appreciate your feedback, as it helps us improve our products and services.
Thank you for choosing Ultimea. We look forward to serving you better in the future.
Best regards,
Ultimea Customer Service
