Scooby
Be patient and everything will be made right.
Ordered the Aura A50 Pro through Amazon. The item arrived before Christmas as expected. However, audio issues ensued. The sound faded in and out and didn't sink properly. So, I initiated a replacement, and the same problem continued. Customer service is slow, but they eventually came around. Too no avail. I returned the product and opted for the Poseidon D70. After weeks of frustration the Poseidon D70 delivered exactly what I was looking for. (Minus Dolby sound) This system is plenty loud and makes movie watching more enjoyable. Grandma can actually hear the dialogue. Lol Ultimately, customer service sent me a set of speaker stands for my troubles. Except for the audio problem, which I'm sure is a software glitch that will get worked out. I am very satisfied and highly recommend this company. I will be back if I ever want to upgrade and look forward to another business transaction with Ultimea. Thank you and Merry Christmas!
Response from UltimeaMar 12, 2026
Thank you for sharing your detailed experience with us! 😊 We truly appreciate your patience during the initial issues with the Aura A50 Pro and are glad that the Poseidon D70 met your expectations. It's great to hear that this system enhances your movie-watching experience, and the speaker stand also improves your user experience. We’re also grateful for your understanding regarding the audio issue—it’s something we continue to work on improving through software updates. Your recommendation and continued trust mean a lot to us, and we look forward to serving you again in the future. Best regards, ULTIMEA Support Team


