UltimateTax Reviews | Read Customer Reviews of ultimatetax.com

UltimateTax Reviews | Read Customer Reviews of ultimatetax.com

UltimateTax reviews

296 approved reviews, newest moderated first

Leonard
Jul 6, 2021
Everything works like clock work!
Everything works like clock work!
Response from UltimateTaxJul 8, 2021
Thank you for the kind words.
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Gary
Jul 6, 2021
Customer service reps are polite and…
Customer service reps are polite and knowledgeable.
Response from UltimateTaxJul 8, 2021
Thank you we are always working on our customer service to make it better and better.
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Anthony
Jul 4, 2021
The person that tried to assist me was…
The person that tried to assist me was totally incapable of understanding my question or my problem. She then transferred me to another person who also did not seem to know what I was talking about. And both of them kept telling me what I was seeing and what I was doing when I tried to explain to them they Over talking me and not paying attention to what I was telling them. It was an extremely frustrating call dealing with this situation. My problem has not yet been solved the advanced tech was supposed to call me back with further information however I have not received that call. I was totally disappointed with the assistance I received and I considered it a total waste of my time.
Response from UltimateTaxJul 8, 2021
We do our best to solve all issues. Sometimes there are issues that we struggle with. Since we do not control the environment that the software is woring on we do occasionally run into issues. We do not close tickets that have not been solved, so I am sure they are still trying to figure it out. UPDATE - our customer support gave you an answer on your issue. The program is working as intended. There is not a work around for how you want to do it.
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Judy H.
Jul 2, 2021
Most excellent tax program!
Most excellent tax program!
Response from UltimateTaxAug 21, 2021
We think so too, thank you for the kind words.
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BERNARDO
Jul 1, 2021
The software needs updates
The software needs updates, some firms are not in the system, customer service in the past has been horrible with their favor phrase ( I am not a tax preparer) even though you are calling for technical support rather than tax advise. This has some what changed at the end of the season with some ladies taking over the customer service.
Response from UltimateTaxAug 21, 2021
Bernardo, We do say that we are not tax preparers. We know you are the professional. We will address your concerns though. Thank you.
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Mercedes M.
Jul 1, 2021
Easy to work with
Easy to work with; great tech support; fast response to issues
Response from UltimateTaxAug 21, 2021
Thank you.
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Michael
Jul 1, 2021
Extremely Satisfied
I've been using Ultimate Tax for many years. I have been extremely satisfied with every aspect. This could very well be a 5 star rating but, I was always taught that there is always a way to improve a service or product.
Response from UltimateTaxAug 21, 2021
I agree there is always room for improvement, we are currently focused on many things to improve this year. The review process online can be brutal sometimes. Thank you!
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SAUNDRA
Jul 1, 2021
Easy to use and pro forms
Easy to use and pro forms. Great customer service. Thank you all for another easy? Season. Good health to you all
Response from UltimateTaxAug 21, 2021
Yeah right, easy 2021 tax season. We would like to hope that 2022 is going to be easier, but just as we hope for that, we have to just hope for the best.
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