Jeff
Poor commuunication. No support
I paid for the software. They did not provide me with sign on information. I need to access the software NOW. Support is unavailable.

UltimateTax Service, Inc. is a leader in providing tax professionals with quality tax software and year-round assistance. Since 2006 tax preparers, CPAs and EAs have partnered with us to provide their business software for the tax division needs.UltimateTax Service Inc. sells tax software to fit your business. You have choices. Not every office has the same software needs. Your office is no different. You will be paired with a support specialist that can help you make the best decision for your business.Building a relationship with your software vendor really is a key to success. Your responsibility as a business owner is to put your company in the best position to be successful. You should always surround yourself with other successful people and businesses. UltimateTax is a successful and responsible company. You won't be wrong partnering with UlimateTax.
UltimateTax (ultimatetax.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jeff
I paid for the software. They did not provide me with sign on information. I need to access the software NOW. Support is unavailable.
Joe K.
I am a CPA and attorney and I have been using Intuit software for over 30 years. I recently purchased Ultimate Tax because the Intuit program was very expensive. It was a complete ripoff. The depreciation schedules are very difficult to use. I could not even complete the first tax return. They refused to refund my money.
Response from UltimateTaxFeb 28, 2022
Well this is unfortunate. We are a reputable company offering the same tax software since 2006. We have great customers. I'm sorry to hear that you are having an issue with the software. I also see that we tried helping you a few different times. We have extended support and the ability to call us. We understand switching software can be a challenge, that is why we offer free trials of our software. We also have terms and conditions along with a refund policy written by professional attorneys. So as far as refusing to offer a refund. We have policies that we have to follow. Again that is why we offer the free trial of our prior year software.
LINDA
Thanks for taking me back even if I did not get my renewal price from last year. I cheated on you and got the software from hell. Good to be back.
Tonika
Ultimate Tax is good company to go with. I am a beginner Tax Professional. I used the PPR and the software is easy to use. They do have a chat for questions or for assistance. I love this feature. They are reasonably for the PPR in the competitive market. Everyone else is really high. You get a lot with their packages. I have no complaints about UT
Alexandro
This at Alex Gonzalez the Taxes.
MP
Garbage. Yes, I am upset but want to help others avoid my mistake. I thought I would save a some money on tax software this year by using Ultimate Tax but that was a mistake. I should have checked this site for recent reviews before I bought a license to use the Ultimate Tax software. This is the worst tax software and experience I have had. I will go back to my previous software. I tried to enter a very simple tax return with one document and it took me over an hour to figure out how to use it and enter the data, even after their onboarding training. You'll have to do a Google search for State municipal codes to enter into the software! No other tax software emphasizes the need for onboarding training. Tax software is usually intuitive and easy to figure out, not this one! By the way, it took me about 10 minutes to enter the tax data on my prior tax software that I switched back to! I don't want to mention my previous tax software because this post may seem like I am promoting it over Ultimate Tax. I am just giving honest recent feedback. Also, don't pay for it before you are able to try it for yourself, otherwise there is no refund! Not even if you have not filed a single tax return. Save your money and the hassle. I lost my money, don't make the same mistake unless you actually like this software with many manual steps compared to most others. The customer service is okay. I probably would need them for every tax return. So anyway, I am happy to pay more for my prior tax software and save time, prevent filing incorrect tax returns, and avoid accidental audit flags. Good luck and happy tax season!
Response from UltimateTaxFeb 11, 2022
Thank you for the review. We did see that you did the few returns you wanted to do then asked for a refund. Sorry it didn't work for you. We have the no refund policy because we offer a fully working version of the prior year so that you get the exact experience with our software. We have done this for years. I would think that we all share that sentiment when it comes to how we think things should work and flow. Sorry you had a bad experience. We have other customers that have a different experience with us and they continue to renew year after year. I hope the other software you use works better for you.
Mara A.
EDIT: After reading their reply, I take back "great support and people." Attempting to blame me...tells me all I need to know about Ultimate Tax as a company. --- Great support and people....but that's where anything great about the Ultimate Tax product ends. Horrible software. Confusing interface. You go 'round and 'round and 'round and bouncing back and forth between forms, looking for the ONE place it will allow you to enter the information (and it's not in the order the forms are listed). So here I am, the beginning of tax season....and realizing I've not only wasted hundreds of dollars, but I need to start over with another tax software. Because UT is THAT BAD. Yeah, here's an example. In the "Diagnostics" where it checks for errors, on a return with a filing status of Married Filing Separately, Diagnostics said "The spouse name, SSN, phone numbers and date of birth should only be entered if the filing status on the return is married filing joint. (398)" I clicked on the error link(which takes you to where the error is), and lo and behold....under Filing Status and Exemptions - "Married Filing Separately" asks for Spouse's first name, last name, and SSN. Several times I entered information, and had the page in the navigation tree show as green with a check mark (meaning it was complete and correct), only to have the information (like a name from a W-2, the payer name from a W-2) just disappear and Diagnostics complain about it. I wasted $600 on this. I'm not going to waste any more of my time on it.
Response from UltimateTaxFeb 11, 2022
Sorry to hear you never got the hang of it. We do not think our software is horrible. It does take a few returns to get a flow working for yourself. I hope you found something else that worked better for you.
Phyllis
The program was difficult to use and follow
Response from UltimateTaxFeb 11, 2022
Sorry to hear that you had that experience. We do offer one on one onboarding. Plus we have support to assist you. I hope you find something that works for you.