We have an unbeatable selection of new and used golf carts and UTVs for sale. Club Car, E-Z-Go and Yamaha golf car sales, repair, rental, parts and accessory sales and installation. Specializing in custom built vehicles for campgrounds, seasonal resort...
Ultimate Golf Carts (ultimategolfcarts.com) has 57 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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LOREN
We had Ultimate Golf Carts customize a cart for us in 2014. We since had a couple of incidents happen that we needed service work done. They have always been good to work with.
Response from Ultimate Golf CartsAug 20, 2018
Hi Loren, It is good to hear from you. Thanks for your review and if you need anything in the future we will be here.
RANDY
Was happy with purchase and we have order part for the other one we have and was treated very nice
Response from Ultimate Golf CartsAug 20, 2018
Randy, Thank you for taking the time to write your review. We will continue to work to provide good customer service to everyone.
Rick and Christina M.
Happy with the golf cart itself. We were spending $450 each of the last 4 years to rent a golf cart for our annual 2 week vacation so this year we decided to buy one. We had 20 days before leaving on our vacation and went to several locations to look at carts. When we went to ultimate carts and found the one we wanted we decided to have a couple things added to it. I then asked if it could be ready in 10 days and was assured it would be. They offered financing through Sheffield which we were already pre-approved, but they suggested we use their local credit union so we went home and applied through them. We get a call from the credit union stating they no longer finance golf carts so I called ultimate carts and gave them my approval number for Sheffield. I was shocked to discover they wouldn't release the cart until Sheffield released the funds into their account! Who does that? So I waited patiently, several days, no phone calls. I call them and they said they had the funds and were ordering my upgrades so it would be another week! So we put a non refundable $500 down payment on this cart and instead of getting the parts ordered right away they waited until a major finance company deposited the money into their account. They left us hanging. No updates, no courtesy calls on the status, nothing. When I called 7 days before vacation the receptionist told me that they make a lot of promises! I did take delivery the day before vacation which was a huge inconvenience, but nonetheless I got it in time. Just know that they will tell you anything to get your business. I should mention that a year ago I was shopping for an enclosed snowmobile trailer. I had a pre approval from Sheffield. I found a trailer through a very small dealer and after looking at it and agreeing on a price I asked the owner if he used Sheffield for financing. He said he was registered with them but never used them before so if I wanted to take the trailer with me that night I would need to be patient while he called Sheffield and had them walk him through everything. I left with my new trailer 45 minutes later! I've had my cart for 2 -1/2 months now and the charger started on fire. When I called to see about replacement they said I could get a refurbished one for $329 or pay to have mine rebuilt. No mention of the charger being warrantied and really didn't feel like they gave a crap about it. I will not recommend this place to any of our friends.
Response from Ultimate Golf CartsAug 17, 2018
Rick and Christina, Thank you for your review. I am sorry for the financing issues you had. Spire credit union gave us no notice when they decided to stop financing golf carts. Until then they were great to work with. The timing of your transaction coincided with their decision. I am not sure regarding the information you were given regarding Sheffield if it was correct. I know their policy is they need the loan docs signed before they can fund the loan and until then, there is no guarantee of funding. So we have to get the signature and get a funding confirmation from Sheffield before we can release the vehicle. We are looking for another bank that was as easy to work with as Spire was.
RICK
They were great to work with and even delivered the cart to us so I didn't have to travel with trailer to pick it up. Great service. Thanks
Response from Ultimate Golf CartsAug 20, 2018
Hi Rick, Thank you for your feedback. We try to help our customers in any way we can to have a positive experience.
JUSTIN
I will never purchase a golf cart from this place again. It is dirty, messy, and on organized. There does not appear to be anyone in charge and no order of operations. I felt that there was no pride of ownership in the final product. One of the worst purchasing experiences ever.
Response from Ultimate Golf CartsAug 20, 2018
Justin, Thank you for your review. it definitely gives me some things to ponder. We are constantly working to improve our business on all fronts. I am not sure if you are referring to our showroom, warehouse or shop being dirty but we have some new service techs this year that we have trained to clean up their work stations in between every job. When it gets busy, though, in peak season I can see how it can get a little messy. We do a periodic deep organization of the warehouse but we share it with another business and we always try to keep the showroom clean and organized. We do have an order of operations but being seasonal, when we have new employees coming in each season, it can take time to train them properly. Last year we hired an operations manager who was supposed to help with order of operations but instead hired a bunch of millennials with no work ethic and then quit after 2 months. Chalk that up as a learning experience. So this year family has stepped up more with management oversight and we have focused on bringing in a few skilled technicians with good work ethic. We have still been short staffed in the office this season, and have found it difficult to find good, reliable people. Office is important because they are usually the first point of contact. We do care about the business which is why we invited our customers to give us this feedback. We will continue to work towards bettering our business. There will always be some hiccups along the way so I apologize for your negative experience.
Barb
We love our golf cart and the purchasing experience was great. The only downside was that they had two paint chips in the box labeled the same thing, so of course we got the "Ruby Red" color we did not pick out. They offered to re-paint for no cost but we had towed our trailer up from Apple Valley and were taking the cart up to Finlayson, so it would have been a whole big hassle. So we kept it. The color is fine, but still a iittle bummed it's not what we really wanted.
Response from Ultimate Golf CartsAug 20, 2018
Hi Barb, Thank you for your feedback. I apologize for the color mix up. Even though it didn't work out for you, I am glad to hear our staff offered to do the right thing and fix the issue. If you need anything in the future, let me know and I will see if we can make it up to you.
Jennifer
Bought a cart here about a year and a half ago so that my 90 year old great grandmother could get around her farm property. Batteries were looking pretty worn so the saleman assured me that when we needed new batteries (4) he would give us a deal. Called there earlier this week and spoke to a woman that crabbily told me that he no longer worked there and she would not honor the deal, even with receipt proving I purchased a cart from them less than 2 years ago. The reassurance of batteries was one if the main reasons I purchased from Ultimate Golf Carts in the first place, since 4 batteries run about $800-$1200 (locally). Very displeased and we will not be doing business here again
Response from Ultimate Golf CartsAug 17, 2018
Hello Jennifer, I replied to your other review as well to let you know that we will most definitely honor the battery discount promised by Teddy. The new person who answered the phone should not have said what she did without first talking to management. We have had a hard time finding good help this year, so I apologize for the bad information you received.
JASON
AWESOME COMPANY WITH EVEN MORE AWESOME PRODUCTS! EXCELLENT CUSTOMER SERVICE!
Response from Ultimate Golf CartsAug 20, 2018
Jason, Thank you for your feedback. We work hard to provide our customers with good service and unique, quality products.
