Ultimate Golf CartsReviews of ultimategolfcarts.com

Ultimate Golf Carts filed for bankruptcy in October (2024). Almost a million dollars in unpaid debt. Left their small business landlord hanging for over $150,000. The carts they have they've transferred ownership to another LLC, of which they have many of them (moving things around from one LLC to another). I think of them as a "Crime Family", first bankrupting their son in 2018, this time putting all their debt in their daughter's name and bankrupting her. What kind of dad does this to his kids? Shame on him.

Ultimate Golf Carts is going out of business. A bankruptcy is coming any day. Heavily in debt, having laid off virtually everybody who worked there, kicked out of their Rogers location for non-payment. It's coming, trust me. If you buy a cart from them you need to know they won't be around to service it. They're also operating illegally from their Maple Grove residential property and try to hide it from the city. They previously filed for Chapter 7 in 2018. These are not good people and are awful - awful - business people.

Their technicians recommended a incorrect product. they expect for me to pay for return shipping and a fifteen percent restocking If I send it back. I'm basically giving them a present because I'm gonna spend more money sending it back to them. when I told them, Steve said "oops". Yeah definitely oops that I came across your website and purchased from you.

Stay far away. Returned my items and they refuse to refund me. Worst customer service and follow up I have ever seen!

Ordered through their site. Price was lower than competitors. Next day they canceled the order stating typographical error. Typographical errors would be if the wrong price was entered on the site. This product was sold at that price prior. This was an artifact of the company not keeping their prices up to date. The company uses the term loosely in lieu of having a web marketing team. I would have probably glazed over it but there was ZERO negotiation to resolve the problem. They just canceled the order then updated their products price. After two communication attempts I finally got to talk to a person where she stated “if we had to honor all these discrepancies we wouldn’t be in business”. I get it but it shows how diss-jointed they are with their suppliers and their on-line business. Says a lot about the businesses values. I’d stay clear of the company..

STAY AWAY! They choose whatever "restocking fee" they want for returns. I ordered a golf cart part from Ultimate Golf Carts/Parts for my small business Dec 29th, 2022 and needed the part invoiced and shipped in FY22. I received an invoice on Jan 3, 2023 showing the product shipped in 2023. Because the part showed shipping in 2023, I never opened the package and asked to return it. Ultimate Golf Carts/Parts required that I pay to ship the product back and they charged me a restocking fee of 20%. The website states a "restocking fee" but with no specific percentage or amount listed which allows the company to charge whatever they want which is not very customer friendly. Their "restocking fee" strategy is a profit center for them especially since I paid to ship the product back. I never even opened the product and they charged me $41.42 to just place the box back on the shelf. Horrible customer service.

placed my order over a week ago got the email stating my order was shipped looked up tracking number, tracking stated label was created. Called the company twice first time they stated they would look into it and let me know, and nothing changed, second call Kathy was rude hung up on me refused to connect me to a manager. Buyer beware save the headache buy elsewhere. They seem to be a third party shipper and they most Likely didn't update the website pricing so I ordered a item that would cost them money to fulfill so instead if eating the mistake like a reputable company would they treated me like a criminal claimed I threatened them and canceled my order and issued a refund in a matter of minutes.

Ultimate Golf Carts is the ultimate example of why you are making a mistake by not ordering parts from Amazon or Ebay, They honor their return policy or plainly state that they won't. This is a poorly run business. I ordered a Lithium battery charger. They do not state that it only charges Lithium p04. My batteries are Lithium, but they are Lithium-ion. No refund.