RICH
Easy to work with and got what I needed.
Easy to work with and got what I needed.
Response from Ultimate Golf CartsAug 20, 2018
Rich, Thanks for the review. Everybody's input is important to us and we are happy when you are happy.
We have an unbeatable selection of new and used golf carts and UTVs for sale. Club Car, E-Z-Go and Yamaha golf car sales, repair, rental, parts and accessory sales and installation. Specializing in custom built vehicles for campgrounds, seasonal resort...
Ultimate Golf Carts (ultimategolfcarts.com) has 57 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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RICH
Easy to work with and got what I needed.
Response from Ultimate Golf CartsAug 20, 2018
Rich, Thanks for the review. Everybody's input is important to us and we are happy when you are happy.
TYLER
Absolutely horrible service! 1st day I got it my brand new batteries wouldn't charge and they said I owed them money because they claimed it was my fault! I hadn't even owned it longer than 24 hours!
Response from Ultimate Golf CartsAug 17, 2018
Hello Tyler, I am sorry for your troubles. Batteries have an 18 month warranty through the manufacturer. When there is an issue, the battery supplier examines and determines if they are warrantied. We do not have any say in it. There are a lot of things that can happen to batteries and I am not aware of the exact issue you had, but we have seen all kinds of things happen to batteries. It would be nice if all golf carts had gas engines because batteries are the number one issue people have and we, being the middle man between the battery supplier and the customer, always get the blame.
Danny
I have always had very good personal service and the work that you have done on my carts was good quality.
Response from Ultimate Golf CartsAug 20, 2018
Danny, I am glad to hear you are happy with our service. We strive to put forth quality in every aspect of our business.
PETER L.
Awesome customer service and support. Excellent workmanship and quality. Love the cart!
Response from Ultimate Golf CartsAug 20, 2018
Peter, Thank you for your review and for letting us know we did a good job. It always lifts our spirits to hear good feedback.
JR-unhappy with U.
We came to Ulitmate In fall 2015, picked out our EZGO cart which was going to be rebuilt, designed the cart we wanted and discussed price and storage. This was in the fall and we needed it stored for the winter. We would pick up in the spring. We were told this was fine. When we called in the spring of 2016, we were told our cart had been sold...someone came in, liked it and bought it. We were not happy. The person said, “don’t worry, we can build another one just like it.” We now had to wait for this to be rebuilt. When we picked up the cart, we were given a used charger. If someone is willing to pay $6,000 for a rebuilt golf cart, add $300 for a NEW charger. We have had had numerous issues with this cart. When we would call to ask questions, their answer is always bring it in and we can look at it. No one is willing to work through the issues over the phone. Our cart is 100 miles from where the dealer is. The used charger we were given stopped working within 8 months. We were given another used charger and this one stopped working too. Our awesome LED lights have now stopped working and we now have to take our cart in as something else is wrong with it. We are not happy about this given the fact we paid $6000 two years ago! Let me remind you, this is not the cart we originally picked out. The dealer sold the cart we picked out! We are not happy! We have had people ask about our cart and where we got it. NEVER IN A MILLON YEARS WILL WE RECOMMEND ULTIMATE GOLF CARTS!!! Go elsewhere. With all the issues we have had, we have found there are other places to buy golf carts. So, I received a response, on my original review, saying our cart was sold due to a serial number mix up. Funny...when I asked how this happened, the response was, “your cart was done, sitting here and someone liked it. We sold it and will build you another one. It’s ok, cause we’ll use a newer cart. You’ll get a 2011 now, vs the 2010 that you had originally picked out. We found out today that the cart we ended up with is a 2010, not a 2011 like they said. Lies, lies and more lies. Like I said earlier, there are other places to spend your hard earned money. Please don’t give it to these guys!
Response from Ultimate Golf CartsAug 17, 2018
JR, I am sorry to hear what happened. We would never ever knowingly sell a golf cart that had been sold to someone else. It was due to a serial number mix up. But I am working on solutions and not making excuses. That is the reason we hired Trust Pilot to collect reviews and work on improving our process and customer service.
Craig
Nice courteous and helpful staff
Response from Ultimate Golf CartsAug 20, 2018
Craig, We work hard to be as helpful as we can. When it comes to working with our customers our goal is to inform and answer any questions regarding the products we sell, but never pressure sell. Thank you for your feedback
TERRY
You shipped me a golf cart with a slipping clutch. Very poor offering so you get a single star rating.
Response from Ultimate Golf CartsAug 17, 2018
Hi Terry, I did not hear about your clutch issue. Is it the clutch itself or the belt? Normally it is the belt which we can send a replacement. Or we can also put a heavy duty spring in the clutch if it needs to grip the belt better. I can help you out with it.
Scott
Excellent company to work with I highly recommend them for your next golf cart purchase.
Response from Ultimate Golf CartsAug 20, 2018
Scott, Thank you for taking the time to give such positive feedback. It means a lot to us to hear the good along with the bad. The vast majority of our customers have a positive experience and I thank you for being one who takes the time to tell us.