Ultimate Golf CartsReviews of ultimategolfcarts.com

Response from Ultimate Golf CartsAug 20, 2018

Hi Carl, Thank you for your feedback. It looks like your purchase was a little over 2 years ago. I apologize for our oversight in this matter. We have now implemented a policy that the service technician has to sign off on the inspection sheet and a copy kept with the file. This way, there is accountability and we can make sure none gets missed. What I found in the past was, although the carts were scheduled to all get inspected and serviced when they came in, if the shop got too busy such as at the peak season, they did not get time to do them. Then the sales staff might assume they were done and tell the customer. It was a breakdown in the process that needed addressed. I am sorry you had the issue of it not starting. Things like this have happened and my goal is to find ways to minimize the frequency we run into an issue like this, if not completely remove it. Our request for these reviews is an effort to address all aspects of our business to make it better.

Response from Ultimate Golf CartsAug 20, 2018

Hi Todd, Thank you for your input. As you know, we are using these reviews to better our company and customer service. We do recondition golf carts and when I list hem for sale, everything that was done or added gets listed on the website or ad. I apologize that you did not get everything you thought you were given. We will use this in our staff training to make sure we are setting customer expectations. We do warranty golf carts for this reason among others, so if something goes wrong we can fix it.

Response from Ultimate Golf CartsAug 20, 2018

Thank you Larry for your review. We custom build unique, one of a kind golf carts and they definitely can get expensive. We try to bring in as many lower priced golf carts as we can find, but they are hard to find and they sell rather quickly. We get one or two here and there and get some trade ins, but we really need hundreds of them to supply the demand and we simply cannot find that many. I am glad you liked the designs and found our staff friendly.

Response from Ultimate Golf CartsAug 20, 2018

Steve, Thank you for these encouraging words. Hearing from satisfied customers makes us happy!

Response from Ultimate Golf CartsAug 20, 2018

Dave, I am glad we were able to give you what you wanted. This is what we strive for.

Response from Ultimate Golf CartsAug 20, 2018

Jerome, Thank you for your review. We believe in being as honest and fair as possible. As the company has grown, we have had growing pains, but we always try to run the business in an ethical manner and try to right any wrongs along the way.

Response from Ultimate Golf CartsAug 20, 2018

Hi Tammy, I am glad to hear you were happy with everything. Please give us a call if you need anything in the future.