Ulta Lab TestsReviews of ultalabtests.com

Response from Ulta Lab TestsJul 21, 2025

Update: Hi Kari, Thank you for confirming you received the refund check. We are thankful to provide you with the proper resolution. UPDATE: Hi Kari - thank you for contacting our Customer Service team. Your credit card we attempted to refund was no longer active. I have personally issued your refund check. It usually takes about 7-10 business days to receive. Thank you for giving us the opportunity to correct the issue. - Nick Roehm | VP of Business Development | Ulta Lab Tests Hi Kari, I'm so sorry to hear about your experience and the frustration this has caused. This is absolutely not the level of service we aim to provide, and I understand how upsetting it must be especially when dealing with a refund you were expecting months ago. Please call us at 800-714-0424 and ask to speak with a manager. Our team is standing by, and we are fully committed to getting this resolved and your refund issued promptly. Unfortunately, I don’t have enough detail from the review to look up your order directly, but once we confirm your information, we’ll make it right. Our office hours are: Monday–Friday: 6:00 AM – 5:30 PM (MST) Saturday–Sunday: 8:00 AM – 3:00 PM (MST) We deeply apologize for the inconvenience and thank you for giving us the opportunity to fix this. Sincerely, Nick Roehm Vice President, Business Development Ulta Lab Tests

Response from Ulta Lab TestsJul 21, 2025

Hello Christine, I'm very sorry for the confusion and inconvenience you experienced. Ulta Lab Tests operates in 47 states and provides affordable lab testing to millions of patients through our partnership with Quest Diagnostics. We do not operate in NY, NJ, and RI. We would love the opportunity to speak with you over the phone and identify the communication breakdown. We have a direct API with Quest Diagnostics (in the states we operate), so they receive our orders within a few minutes of them being placed on our system. Please call us directly at 800-714-0424 and ask to speak with a manager so we can investigate what went wrong and make things right. We're available: Monday–Friday: 6:00 AM – 5:30 PM (MST) Saturday–Sunday: 8:00 AM – 3:00 PM (MST) We take your feedback seriously and are committed to resolving this quickly and ensuring it doesn’t happen again. Sincerely, Nick Roehm Vice President, Business Development Ulta Lab Tests

Response from Ulta Lab TestsJul 21, 2025

Hi Carolyn, Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our website, customer service team, and results reporting. Making lab testing simple, supportive, and easy to track over time is exactly what we strive for. We appreciate you choosing Ulta Lab Tests and look forward to continuing to support your health journey!

Response from Ulta Lab TestsJun 25, 2025

We take these types of allegations very seriously. Your review contains several inaccuracies that we’d like to clarify for the benefit of others reading: Ulta Lab Tests does not share Protected Health Information (PHI) with credit reporting agencies or any unauthorized third parties. We partner exclusively with CLIA-certified laboratories like Quest Diagnostics for testing, and all PHI is handled in full compliance with HIPAA privacy and security regulations. We do not work with ExamOne, nor do we participate in any system that discloses lab results to credit agencies. Our commitment to patient privacy and data security is foundational to our business. If you believe you’ve had a specific issue, we encourage you to contact our support team directly so we can look into it. However, it's important that reviews reflect genuine experiences based on accurate information. – Ulta Lab Tests Support Team