Ulta Lab TestsReviews of ultalabtests.com

Response from Ulta Lab TestsMay 20, 2026

Hello Thank you for your feedback, and we sincerely apologize for your experience at the 3rd Party Patient Service Center. We completely understand your frustration with the extended wait time and the staffing situation you encountered. While we appreciate your recognition of the employee’s professionalism under difficult circumstances, we agree that this experience did not meet the standard of service we strive to provide. We’re also sorry to hear about the issues you experienced trying to contact us through phone lines. It sounds like you may have tried to reach us outside of business hours. We understand your disappointment and appreciate you bringing this to our attention. If you could email us at [email protected] or call us during business hours, we'd like the opportunity to look into the issue and make it right. Customer Service | Ulta Lab Tests Email: [email protected] Phone: 800-714-0424 M-F: 6am-6pm (Arizona) Sat-Sun: 8am-3:30pm (Arizona)

Response from Ulta Lab TestsMar 3, 2026

Hello Dushyant, Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the third-party phlebotomist. What you described is absolutely not the level of service we aim to provide, especially when it involves critical testing. Having to redraw your sample multiple times is understandably frustrating and distressing. We sincerely apologize for the inconvenience and anxiety this situation has caused. Thank you for working with us to get you into a better lab location. We hope you'll give us the opportunity to earn your trust back in the future. Sincerely, Ulta Lab Tests

Response from Ulta Lab TestsJul 21, 2025

Update: Hi Kari, Thank you for confirming you received the refund check. We are thankful to provide you with the proper resolution. UPDATE: Hi Kari - thank you for contacting our Customer Service team. Your credit card we attempted to refund was no longer active. I have personally issued your refund check. It usually takes about 7-10 business days to receive. Thank you for giving us the opportunity to correct the issue. - Nick Roehm | VP of Business Development | Ulta Lab Tests Hi Kari, I'm so sorry to hear about your experience and the frustration this has caused. This is absolutely not the level of service we aim to provide, and I understand how upsetting it must be especially when dealing with a refund you were expecting months ago. Please call us at 800-714-0424 and ask to speak with a manager. Our team is standing by, and we are fully committed to getting this resolved and your refund issued promptly. Unfortunately, I don’t have enough detail from the review to look up your order directly, but once we confirm your information, we’ll make it right. Our office hours are: Monday–Friday: 6:00 AM – 5:30 PM (MST) Saturday–Sunday: 8:00 AM – 3:00 PM (MST) We deeply apologize for the inconvenience and thank you for giving us the opportunity to fix this. Sincerely, Nick Roehm Vice President, Business Development Ulta Lab Tests

Response from Ulta Lab TestsJul 21, 2025

Hello Christine, I'm very sorry for the confusion and inconvenience you experienced. Ulta Lab Tests operates in 47 states and provides affordable lab testing to millions of patients through our partnership with Quest Diagnostics. We do not operate in NY, NJ, and RI. We would love the opportunity to speak with you over the phone and identify the communication breakdown. We have a direct API with Quest Diagnostics (in the states we operate), so they receive our orders within a few minutes of them being placed on our system. Please call us directly at 800-714-0424 and ask to speak with a manager so we can investigate what went wrong and make things right. We're available: Monday–Friday: 6:00 AM – 5:30 PM (MST) Saturday–Sunday: 8:00 AM – 3:00 PM (MST) We take your feedback seriously and are committed to resolving this quickly and ensuring it doesn’t happen again. Sincerely, Nick Roehm Vice President, Business Development Ulta Lab Tests

Response from Ulta Lab TestsJun 25, 2025

We take these types of allegations very seriously. Your review contains several inaccuracies that we’d like to clarify for the benefit of others reading: Ulta Lab Tests does not share Protected Health Information (PHI) with credit reporting agencies or any unauthorized third parties. We partner exclusively with CLIA-certified laboratories like Quest Diagnostics for testing, and all PHI is handled in full compliance with HIPAA privacy and security regulations. We do not work with ExamOne, nor do we participate in any system that discloses lab results to credit agencies. Our commitment to patient privacy and data security is foundational to our business. If you believe you’ve had a specific issue, we encourage you to contact our support team directly so we can look into it. However, it's important that reviews reflect genuine experiences based on accurate information. – Ulta Lab Tests Support Team

Response from Ulta Lab TestsAug 15, 2024

Hi Mel, Thank you for sharing your concerns, and I'm very sorry to hear about your experience. Ulta Lab Tests partners with Quest Diagnostics to bring affordable access to lab testing in the United States. Results are delivered in 1-2 business days for most tests. We take concerns about our ethics and service delays very seriously and have tried to locate your records in our system but have not been able to find any information under your name. To better understand and address your situation, we've sent a request for more detailed information. In the meantime, could you please confirm that your review was intended for our services? Sometimes mix-ups with company names can happen, and we want to make sure we're addressing the correct concerns. Your satisfaction is important to us, and we are here to help resolve this issue. Please contact us at your earliest convenience 800-714-0424. Thank you for bringing this to our attention. Nick Roehm Vice President of Business Development Ulta Lab Tests