Ulta Lab TestsReviews of ultalabtests.com

Generally they’ve done a good job. But when something goes wrong, their support, while responsive, is worthless. Long and short - I order labs for 3 people. Same order. All samples collected at the same day, place, and time. 2 of those 3 people got results days ago. Yet, mine have not resulted. Their staff just continue to send the same nonsense answer; just wait another day. They refuse to give any confirmation that the samples were not lost, nor any other helpful information whatsoever. The only recourse is to contact Quest directly to get answers. Totally unacceptable.

Recently my husband bought a bunch of lab tests through Ulta Lab Tests website and set up an appointment at Quest Diagnostics, also through Ulta Lab Tests' website. He received a confirmation email with confirmation code, as well as time and place of appointment But when we arrived to the appointment, the lab was closed. I called Quest Diagnostics and was told that the lab was going to open an hour after our scheduled time. When I asked why they allowed to make an appointment for earlier time than their lab was going to open, they didn't have an answer. We had to wait for the lab to open. An hour of our time was wasted. My husband had to take additional hours off his job. When I returned home, I wrote a message to Ulta Lab Tests and told them that the appointment reserved though their website was not honored by Quest Diagnostics. I also asked if they could please communicate with someone in Quest Diagnostics and check with them why this has happened so it doesn't happen again. And...MY MESSAGE WAS SIMPLY NEVER RESPONDED TO. A few days later, I submitted the same message, and then again next day. All 3 messages were ignored. What's interesting is that prior to this I asked them several questions related to payments for their services. They responded within hours, not even days, each time. I even started to think that Ulta Lab Tests is a really serious, respectable business. However, as soon as something went a bit less that ideal, Ulta Lab Tests revealed itself. From my experience with them I made a conclusion that they seem to REALLY care about your questions when these questions are about them getting money from you. However, if these questions are about caring for their customers, their total boycott of my messages said it all: ONCE YOU PAID, THEY DON'T CARE ANYMORE AND YOU DON'T EXIST FOR THEM. It's incredible that they didn't even have elementary civility to simply reply and say that they are sorry this has happened. Even if scheduling system is something they have no power to correct, they definitely have power to simply reply and say something empathetic to a customer who was put in unfortunate circumstances while using their service.