Rafaela M.
My machine stopped working about three…
My machine stopped working about three weeks ago. I have tried multiple times to contact them through email with no response. This machine was very expensive and now it does not work.
Response from UlikeJul 19, 2026
Dear Rafaela, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced. We're very sorry to hear that your device stopped working and that you haven't received a response to your previous emails. This is certainly not the level of service we strive to provide, and we understand how disappointing this must be, especially considering your investment in the device. We would like the opportunity to investigate this issue and help you resolve it as quickly as possible. If you haven't already, please contact us at [email protected] with your order number and a brief description of the problem (or simply reply with the email address used for your purchase). Our support team will review your case promptly and work with you to find an appropriate solution. We sincerely appreciate your patience and the chance to make this right. Kind regards, The Ulike Team


