Jenn H.
"...your customer service has completely exceeded my expectations..."
Dear Ulike-US, I want to express my gratitude for the exceptional service you’ve provided. My initial disappointment when the product stopped working was understandable, but your customer service has completely exceeded my expectations. From the simple chat that started this process to the updates I received, your approach should be a model for customer service excellence. I appreciate your quick response, clear communication, and your commitment to follow-up. Replacing my product before receiving the faulty one back was a fantastic gesture, ensuring I wouldn't be left without it. Thank you so much for going above and beyond! This is the third unit I have purchased from you, for both myself and my daughter. This is the first one that has stopped working, and I believe this issue is simply due to bad luck or a possible power surge. Overall, my experience with the other two products has been excellent, and I am confident in your brand. Hands down, Excellent customer service, great product, lifetime customer.
Response from UlikeFeb 2, 2026
Dear Jenn, Thank you so much for your incredibly kind and thoughtful review 🌟 We truly appreciate you taking the time to share your experience with us. While we’re sorry that the device stopped working, we’re very glad to hear that our customer service team was able to turn that initial disappointment into a positive experience. Your recognition of our communication, follow-ups, and proactive replacement means a great deal to us. Ensuring our customers feel supported and never left without a solution is always our priority, so we’re happy we could make the replacement process smooth and worry-free for you. It’s especially meaningful to know that this is your third Ulike device and that both you and your daughter have had excellent experiences overall. Your trust and confidence in our brand truly motivate us, and we’re honored to have you as a lifetime customer. Thank you again for your support and kind words. Please don’t hesitate to reach out if we can assist you in the future—we’re always here for you 💜 — Ulike Customer Care Team