Hoa
used machine was sent
I placed my order on February 28, 2026, and today is March 17, 2026 — the package has just arrived. And look at this: they sent me a used machine. The inside is full of sand and dust, and the box is completely damaged both inside and outside. I contacted customer support and even provided photos showing that the package was completely damaged, yet they still asked me to prove how the product is not working. Seriously?
Response from UlikeMar 19, 2026
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had, and we understand how frustrating this situation must be. We take concerns regarding product condition and packaging very seriously. This is certainly not the experience we aim to provide. Please note that all Ulike devices are shipped as new, and what you described may have occurred during transit. That said, we are actively reviewing this case with our logistics partner to better understand what happened. We also understand your concerns regarding the troubleshooting request. Our intention is to fully assess the situation and provide the most appropriate solution as quickly as possible, not to cause any inconvenience. We appreciate you providing the photos, which are very helpful for our investigation. Our support team has already been in contact with you and is working to resolve this matter. If there is anything further you would like to share, please feel free to reach out to us at [email protected] . Please rest assured that we are committed to finding a fair and satisfactory solution for you as soon as possible. Thank you for your patience and understanding. Best regards, Ulike Customer Support Team