Liezel M.
Scam Dishonest
Scam! £99 hidden fees!! I applied for a UK ETA and their payment page stated £20 + service fee, which I’d assumed would be percentage of the £20 (i.e creditcard fee). They had hidden the service fee from the page (makes sense because it was £99). Website states 24/7 assistance but their phone number only leads to “this line is not staffed and doesn’t accept phone calls”. They have designed their page to appear like a legitimate UK government website. But their business is actually based in Canada. I have requested a refund, and before you say there is no record of my account please refer to ticket “TID-UK-CF95DRB5”. Avoid this company altogether! 14th August You mention making it right, but have written back to me 13th August directly stating “ We understand your concern, but unfortunately, we are unable to cancel or refund the application at this stage.”
Response from UK ETA OnlineAug 13, 2026
Dear Liezel, We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns. However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly. Kind regards, UK ETA Online Support




