Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements.What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance.Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
UK ETA Online (uketaonline.net) has 593 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
uketaonline.net
Website
uketaonline.net
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I clicked ETA online, algorhythm took me to this page. I did all the necessary paperwork. Att the same time I am getting an email from family notifying me of a problem. I did not read it on time.
So, I ask these people to give me a refund, their basic answer...we delivered the goods so we won't give you a refund.ver received "the goods" they mention. I cannot travel because of a family problem. They won;t give me my money back.
THIS IS A REAL SCAM.
SP
Stefan P.
Preise nicht transparent dargestellt, bewusste Abzocke
Preise nicht transparent dargestellt. Nur 20£ + fee.
Bis zum Schluss nicht klar, dass der Service + ETA 148€ kosten.
Bewusste Abzocke. Bei Familie mit zwei Kindern erstmal 600€ futsch statt der üblichen 80€.
MA
Maider
Checkout process obscures the real…
Before their bot answers this review saying they don't find me in their records, I used this site to get the ETA for my mother, not for me. Their checkout process obscures the real price of 170 pounds by only mentioning it in the fine print. They certainly do this under the law, but it is a slimy practice, and I hope they use all the money they get in medicines
EL
Emmanuelle L.
1 STAR- WOULD GIVE THEM IF I COULD
1 STAR- WOULD GIVE THEM IF I COULD
1 STAR — Avoid UKETAOnline.net. Extremely misleading pricing and appalling customer service.
I strongly recommend avoiding this website and applying directly through the official UK government website instead.
I was charged US$230 (A$325.18) for a UK ETA application that costs just £20 through the official government service.
The additional fees were buried in tiny print, which is hidden on the check out page- adding an outrageous amount for a straightforward application.
When I contacted the company, I repeatedly requested an itemised invoice, a clear explanation of the charges and evidence of what I had agreed to pay. Instead of providing proper documentation, they sent me a generic screenshot of their checkout page and repeatedly refused a refund.
What makes this even more frustrating is discovering numerous other customers reporting similar experiences online, including customers who appear to have received refunds after complaining, despite the company insisting to me that refunds were impossible.
Their customer service has been dismissive, repetitive and completely unwilling to address my concerns.
I have now escalated the matter to a formal transaction dispute.
DO NOT USE UKETA -Use GOV.UK directly. There is absolutely no reason to pay hundreds of dollars to a third-party website for a basic ETA application.
AN
Antoine
Attention arnaque !
Attention arnaque !
On croit payer sur un site officilel avec le montant présenter de 20£ + service fee. On se fait au final prélever 145€ sans demande de confirmation de la banque.
Il n'y a pas de validation avec le prix total indiqué, c'est contre le code de la consommation et est une tentative clair de tromper le consommateur, un signalement a été effectué à la répression des fraudes
NS
Nicolaj S.
For omkring en måned siden købte jeg…
For omkring en måned siden købte jeg et ETA igennem denne side.. hvilket jeg også tidligere har lavet en anmeldelse om.. Da det er en lusket og direkte ulovlig måde at føre forretning.. det trækker 230$ i stedet for de ret beskedne beløb der står på hjemmesiden... derefter når man så brokker sig over denne absurde handling, lover de så en 50% refund.. men denne får man heller aldrig at se... der er nu gået en måned og jeg har stadig ikke set en krone..... >>HOLD JER VÆK<< Det er en stor omgang svindel..
Response from UK ETA OnlineOct 19, 2026
Dear Nicolaj,
Thank you for bringing this to our attention. We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. At this time, we’re unable to find a record associated with the information provided. If you believe this review relates to a genuine transaction, please contact us directly so we can investigate and resolve the matter promptly.
Kind regards,
UK ETA Online Support
HT
Huub T.
Total price not shown until after committing —> £830 for four ETAs
I used this site on 1 October 2026 to apply for UK ETAs for four people. I was charged £830. The official UK government fee is £20 per person, so £80 in total.
My issue is not the price itself. It is that I was not shown what I would pay until I was already deep into the process.
On the first application screen, the summary panel lists four items: validity, number of entries, maximum stay, and “Government fees £20.00”. That £20 is the only figure anywhere on that screen. The service fee is not mentioned.
Through the following steps, while entering four sets of passport details, the order summary showed “Total — Calculated at checkout”. On the same screen, two optional upgrades were priced plainly as “Additional £40” and “Additional £80” — so prices clearly can be displayed when the company wants to.
The £170 per person fee appears only at the review step, as one line inside a bullet list of features, between “Expert Guided Application” and “Post Order Tracking”, in the same style as those lines. It is not presented as a total.
Order #ETA2411964. I wrote to support asking for a refund of the £750 service fee and was offered 50%. In that reply the company wrote that I “may not have realized our service fees were applied to the processing of your order” — which is exactly my point.
I am still waiting for a resolution and will update this review once the matter is settled, whatever the outcome.
If you are reading this before applying: gov.uk and the official UK ETA app charge £20 per person and take a few minutes.
Response from UK ETA OnlineOct 19, 2026
Dear Huub,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
BU
Brigitte U.
Site à fuir absolument !
Site à fuir absolument !
Ce site ( référencé en premier sur Google quand j'ai voulu prendre un visa ETA ) facture de soi-disant frais professionnels à des tarifs exorbitants qui ne se justifient absolument pas car il vous demande les mêmes démarches que vous devez par ailleurs faire vous-même sur le site officiel
Alors que le visa ne coûte que 20 livres, j'ai été prélevée de 107,29 € pour un visa que je n'ai du reste jamais reçu
Ce soi-disant site profite du fait que le visa ETA est devenu obligatoire pour l'Angleterre pour arnaquer un maximum de personnes .
Ne vous faites pas avoir comme moi
Le seul site officiel est celui du gouvernement anglais
Response from UK ETA OnlineOct 19, 2026
Dear Brigitte,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support