***SCAMMERS***You can't improve because all your out there to do is scam innocent people. Trading standards have been contacted and luckily I used credit card so Lloyds fraud team are now looking at it. Please avoid!!
HB
Helen B.
WARNING ⚠️ DON'T BUY FROM THESE SCAMMERS!
I, like so many, fell for the telescope scam, kicked myself as soon as I received the PayPal receipt by email! Tried to get the pending payment stopped the next day through my bank, which couldn't be done. I then waited for over a month, to recieve an email, informing me delivery had been unsuccessful, if the email wasn't replied to the item would be returned. I'd sent several emails trying to cancel, after realising this company is a total scam! I then received a crap telescope worth about £30! Nothing like the Astreepix I'd paid £135 for! I emailed them threatening legal action,trading standards, they replied saying the telescope was an Astreepix but had a different name...I replied again, demanding a refund, they then tell you they don't supply a postage label and if you still want to return to alter the value of item to $5.00! I've asked for a quote from my post office to return it's at least £30! I could end up over £165 out of pocket! I'm so angry and just want to warn as many people as possible to not buy from these scammers!
SG
Simon G.
AVOID THESE SCAMS …
As with sarah Craig review i also brought the telescope that was ratted no 1 it was ment to be a £ 300 pound one down to £150 i tried to cancel it before it arrived as it was taking to long but they said it was to late when it arrived it looks like something for around 30quid Total have asked to return it they say I've now got to pay for the shipment cost back to China as they don't pay a return for you will be contacting PayPal to see what they can do to help
SC
Sarah C.
Shame I can't give a 0
Shame I can't give a 0. DO NOT touch this terrible company. Unfortunately, whilst researching telescopes, a reputable review website had a product from this company, so I stupidly assumed it would be ok. It was not. I paid a lot of money for a smart telescope, and what I received (2 weeks later) was a cheap plastic what can only bring described as toy telescope. I looked up the brand they had sent and it sells at around 1/4 of the price I paid. I contacted the compnay who are trying to tell me it is what I ordered despite me sending pictures and it clearly being nothing like what they advertised. Absolute scammers avoid at all costs
IB
Ian B.
TOTALLY AGREE- DO NOT USE THIS COMPANY!!!
Orderd a dehumidifier. Ordering and receiving were ok. Set it up, swiched it on, it worked. when turned on again, it didn't. Only info regarding returning was a return address on the packaging, which I duly sent it to by Roayal Mail, signed for to make sure. It got there, a depot in the Wesy Midlands. Subsequent replies from China?? asked for videos, photos, but they don't seem to grasp the fact I no longer have the item. They now say this was a disrtibution centre I sent it to, as they only issue returns info??
They have responded to emails, but are totally against sending a refund. So like many I now read I am also out of pocket.
Lesson learned the hard way. Online ordering is great, but as they say, if it looks too good....
JF
Jojo F.
Ffs awful
Ffs exactly the same experience is others. Shitty product. Really responsive before you buy then they ghost you if you have a problem afterwards. Wtf is wrong with people today? I've lost over 100 quid and I didn't have that money to lose. Devastated.
TA
Taylor A.
where is 0 stars
where is 0 stars?
1Tardy delivery
2 Sent product that failed to work, 1 month and 6 tickets raised and still no answer from them.
3. 0 customer service
Livid £89 down the drain
PE
Peter
I too have been let down by this…
I too have been let down by this company. After initial contact regarding my lost order and my request for a refund my emails have been ignored.
Potential buyers from this company read the reviews and find another company.