Janice
Refund received after 6 weeks
Ordered a wildlife camera from this company in June, which I've since realised was overpriced and could have been bought cheaper locally. I had problems setting it up so emailed the company, did receive prompt advice and got it working. After a couple of days it stopped working and so I requested a refund. The camera was sent to China on 13th July, tracked (at a cost of c£12). I tracked it as far as customs in China 10 days later and thought recently, oh well that's £115 gone :-( . Received refund this morning, cost of camera but not postage. I had paid for 1 year extended warranty so maybe this made the difference. 2 stars for product, 5 for service.