OsmoReviews of uk.osmo-official.com

As with other customers. This tracker arrived but was too big for a cat. They offered me15% reduction. I sent it back to Batley, it was refused receipt and they then said keep it having deducted £10 off me for restocking costs. Plus my postage costs. This is an absolute scam. I am now going to pursue them for rest of costs after reading these comments.

I bought two kitty find trackers for my cats. What arrived was rather large but OK, we'll try. No instructions beyond utter basics and as a surprise you need to get a SIM with data for it which is not mentioned when you buy them. Which then did not work although they were fine in my phone. The chat function told me I needed to take the SIM lock off - it didn't have any. They didn't have any other advice and the next 'agent' wouldn't read what the previous had already tried. Totally hopeless. I got the same story of 'send it back to China or keep it for 15% discount' but on the UK website the returns policy gave a return address in Yorkshire so I used that, recorded. It was refused and sent back to me. I blew a gasket and they returned my money, trackers went in the bin. Do NOT buy! The idea is good but the product and service stinks.

The product is far too big for a cat to wear. The instructions are so poor that for anyone with a basic understanding in technology they are impossible. It is not clear and up front that a SIM card is required. My gps stopped working in less than a month and wouldn’t charge. The product hadn’t even been attached to my cats collar as I was still trying to figure out how it operates. Really wouldn’t recommend for anyone to buy.

I ordered a cat tracker and received something huge, which would do for a large dog but is completely unsuitable for a cat. Avoid this company! Edit: They've just offered me a 15% discount to keep it. I paid 114€ ! And a further edit: The email came from OSMO Sweden (or so it said), but the return address is in China. I just looked at the postage costs with tracking, and it's around 40€. And there are allkinds of get-outs for them -it's got to be in the original wrapping (plastic, and cut in order to get into the parcel), must show no sign of us, etc. So I imagine they would use something like that as a get-out. This company is a bunch of crooks and the product a complete rip-off!

Avoid avoid avoid! As below ordered a cat collar, sent a huge dog collar in Chinese packaging with no English instructions, customer service are non responsive. No resolution offered.

I ordered a tracker called kitty find. It arrived after 2 weeks and is made for a dog, with an enormous collar - there is no way this will fit my cat. After a wait on a chat function, they’re entirely gaslighting me, telling me despite pictures showing clearly this is for a dog , that it was exactly what I ordered- the ’kitty find ’ tracker & that I should just attach it to a collar ’of my choosing ’- but there’s no way to attach it and it just has open hooks so no way to do this. Avoid this company.

I ordered a cat GPS tracker, but the product I received was completely different from what was advertised—it doesn’t match the brand, and it’s actually designed for dogs, not cats. When I raised this issue with the seller, they simply told me to use my own collar, which is not an acceptable response. Additionally, there were no setup instructions included, making it difficult to use. This raised concerns for me about the product’s authenticity. I initially trusted this purchase based on positive reviews on Trustpilot, but when I tried to verify the company on Trustpilot, I couldn’t find them listed. This has left me disappointed and questioning whether the company is legitimate. I paid a significant amount for a reliable product, and now I feel like I may have been misled. Could Trustpilot look into this company’s website?

Awful. Avoid at all costs. I've never reviewed a company here before and certainly have never given a bad review for a company, but I felt compelled to to in this case. Ordered their heated gloves after seeing them recommended in Reader's Digest Online. They took over a week to arrive. I followed the instructions and looked forward to having warm hands on my early morning walk... only to find the gloves don't work! They barely get warm and make no difference at all on a cold day. Regular knitted mittens are better. No wonder they are always on sale! Getting hold of someone to find out how to return is a challenge and the cost to return them (which the customer has to pay) is astronomical because they are based in China (not made clear on the website anywhere I could see) They offered me a 15% refund and I have now taken that as I can't be bothered to waste more time and money on this. Their 4.5 star reviews on the website are clearly fake. In summary? Absolutely awful company. Product doesn't work. Avoid at all costs.