Eric S.
Ordered the Kittyfind gps cat tracker…
Ordered the Kittyfind gps cat tracker collar and found out it requires a SIM card purchase and a cellular purchase for it to work. They advertise no subscription for the gps that is a lie. There advertising is very misleading. Within 12 hours I contacted customer support and requested to cancel and they replied they couldn’t due to the order was already with the shipping company. (I believe this was a lie) It was sent from china and took almost 2 weeks to be delivered. Once received I immediately requested a refund and sent it back to there California address via FedEx costing me $24.00. Once the return arrived at Walnut CA some (unanimous) person from OSMO redirected the shipment for unknown reason and delayed the delivery time. I sent them a message through customer support asking why it was redirected and received no reply. The next day by my surprise, I get a message from PayPal stating they issue a refund. I was thinking I was going to have to file a dispute with PayPal to resolve snd get a refund. This whole experience was a huge hassle, disappointment and very frustrating from the beginning. If anyone reads this please take my advice and never purchase anything from the fraudulent and deceptive company!

