OsmoReviews of uk.osmo-official.com

False advertising and won't accept return - shouldn't be allowed to continue

I have just spent 3+ frustrating weeks dealing with 'OSMO Official' trying to cancel an order, then trying to get refunded for a dashcam I returned. This is what I have learned. OSMO Official does not exist as a company, the company behind this is Seth Media AS (based in Norway). They have no UK registered company, there is no UK phone number, and the UK address provided is with a Parcel Store company in Northhampton. They sell cheap overprized stuff from China and bait customers with apparently large discounts - I was one of them. I ordered a dashcam on 7th October but then tried to cancel my order within 2 hours of placing the order. They refused to accept my cancellation (despite this being perfectly legal under Consumer Regulations 2013) pretending that the order had already been fully processed (which was not possible and not correct as I did not receive the fully processed email confirmation until 16th October). This went back and forth until they offered me a 20% refund but I still had to deal with the item being sent to me. I then received the dashcam (came from China) on 22nd October. When I contacted OSMO Official to confirm that I still wanted to return it, they offered my a 30% refund in lieu of returning the item which I refused. Before giving me the return forms, OSMO official asked me to unwrap the parcel and take pictures of the items and to send to them. I then had to print and fill in a form to enclose with the parcel which was sent off on 24th October. I had to pay for the return myself and I used Royal Mail tracking and signature, and send the tracking information by email to OSMO Official. They confirmed they received the tracking info and would let me know when it arrived and that they would then process a refund that I would receive btw 3-7 days. I didn't hear back from them. On 29th Oct, 2 days after Royal Mail had delivered the dashcam, I emailed OSMO Official again. They replied saying they didnt have any info about any returned goods or tracking number, despite all this info being attached to my email. I re-sent all info and again, they refused to acknowledge and asking me for evidence that item had been delivered. I provided screenshots of the Royal Mail website and previous email exchanges with OSMO where they had confirmed that they had received the tracking info. It wasn't til I alerted OSMO Official of the Consumer Regulations 2013 and that I actually had a right to cancel the order when I did originally, that they have now offered to give me a remaining refund. Instead of 3-7 days, however, it's apparently going to take 10 days to receive. Needless to say that I will be monitoring my account to see if it arrives. This has been unbelievably time-consuming and frustrating. Plus nearly all emails from their 'support team' were signed by a different person (which is pretty implausible for such a small company). I have since learned that Seth Media AS (aka OSMO Official) operates in other European countries too, and also US. The German Trustpilot reviews are very similar to UK with similarly negative experiences. If you have been slow-walked by this company or scammed, please report them ASAP! Call the UK international customer centre at 01268 886 690 and make a complaint. If enough customers report them they will alert Norwegian authorities and hopefully no other customers fall victim to this.

I ordered a dog tracker from them. After seeing some feedback I missed prior to ordering I followed their instructions and sent email cancelling the order. I ordered and cancelled within an hour and it was a Sunday. On Monday morning I received an email saying before thry could process my request thry wanted to know why I cancelled. I did that immediately then got email saying its too late its awaiting dispatch from the warehouse. I replied that I was in the cooling off period and if its not left the warehouse thry can cancel it and not waste time. Suffice to say I received a number of other emails saying its too late. In yhe end after saying they could of saved their time and cost of dealing with me and all the emails by picking up the phone to the warehouse at the start finally they decided as a 'gesture' thry have cancelled the order and refunding all of my money. Firstly there are some fake reviews about their product on line, secondly dont use them. However finally if you did like myself keep at it to get them to cancel at some point its in their interests to cancel and refund rather than getting so many emails!

My partner bought an item and have yet to receive a tracking number or any delivery information . Have tried to contact them to cancel the order and am not receiving any response. The company are not displaying adequate contact information on their webpage and it is unclear where they are doing business from . A US phone number is not practical not appropriate for customers in UK who thought they were buying from a UK company. Agree with other people that this company should be avoided and need investigation by Trading Standards and not be allowed to advertise or trade .

Waited several weeks for delivery of what turned out to be a different model dashcam than the one I ordered and this without the additional components that were part of the original order. After two weeks of dealing with customer services they offered a 10% refund for missing items, quoted £12.90 but the amount refunded was only £10.22 which is less than 10% of the price I paid and definitely not £12.90.

I ordered a Pro Vacuum cleaner on 2nd October. and still waiting for delivery. I can now see that it’s coming from China. I would not have bought it had I known this. Osmo tried to get me to take out additional insurance. I refused. It’s their responsibility to deliver the item to me. I hope it does the job I know the difficulty of getting anything back from items that have come from China. Suggested delivery 25th Oct. Beware. Misrepresentation if ever I saw one.

Horrendous bought Nordpaw Dog Tracker whic apparently required no subscription/ running costs but in fact needs a sim . Tried to email re return … no response… avoid like the plague

They put a completely wrong picture. Wasn't even the same product as advertised. They consistently said it was the right one but there previous model. I see that model no where on there website. I only see one that is 25. When they charged me 135 for something that wasn't even in the Pic. Then tried too gaslight me into believing that's what I purchased. Now they want me too send it back with out giving me a shipping label??