KidsaroundReviews of uk.kidsaround.com

BEWARE ordering from this company. I ordered an Aigle raincoat one month ago. After two weeks it had not arrived. They replied to my email saying it was showing on their tracking as having not moved from a distribution site and they were investigating. They then did not reply again. I have paid £80 for a raincoat I have not received and they will not communicate with me. Perhaps I have lost my £80.

Ich habe für 189€ eingekauft, d die Sachen meiner Tochter nicht gepasst haben, fristgerecht zurückgeschickt. Obwohl eine Eingangsbestätigung da ist, nach fast 1 Monat immer noch keine Erstattung. Ein Stern ist zu viel. Hände weg davon!!!

I have been trying for almost a week to return a large package of items that did not arrive in time for what they were intended for. The website states that if you start a return, you will be emailed a returns label within 48 hours. It has now way exceeded this time frame and I am worried that I am running out of time as I will soon exceed the 14 days to return the items and lose £300 as a result. I have emailed, messaged on social media and made requests through the online form several times with no response. Not even so much as an acknowledgement. I have ordered from here before and always been happy but this has really ruined my thoughts on them and I will not be ordering from there again.

I ordered a child’s Timberland coat. The coat came up very small so I returned it. I received an email from the company to say the refund had been processed and would take 2-4 days to reach my account. 10 days later and I’ve still not received the money. I’ve ended up logging a claim via PayPal to get my money back. PayPal can’t see any trace of a refund. Be very carful if you are ordering from this company as something doesn’t seem quite right.

Fake clothing I was told by an employee who is leaving to not not buy products from this company I recieved 2 items for my baby and they looked fake the packaging had Chinese writing all over it and products all said made in china. She confirmed items are not genuine. Do not buy. I returned my items immediately

I have experienced extreme frustration and discomfort attempting to process a return. I ordered an item for my son's birthday celebration online, but it did not fit him properly, so I returned it just two days later. Unfortunately, I have not received my refund after an unreasonable amount of time and multiple attempts to communicate with the company through various channels, including social media and online forms. Their lack of response has made the situation even more stressful. Based on my experience, I have serious doubts about the legitimacy of this company.

I normally don't write reviews, but after all the bad ones about the company's returns, I thought I should share my experience. so after ordering, the items arrived within 2 days (from France). All the products were small but that because my aunt misjudged the sizing and didn't read the size guide measurements. I requested a returns label using the online form. it says it takes 48 hours to arrive to your email. I sent a contact us form email and chased up the returns label even though it wasn't the full 48 hours (paranoid after the bad reviews and that order was a huge amount). less than a few hours I received my label in my email, printed it and inserted the other document they gave when I first requested the return inside the package. dropped it at the post office, within 2 weeks I received an email saying kids around received my return. within 2 days rhe money was refunded into my account. I will be placing the order again in larger sizes. quick delivery and quality of products was really good. however I will say no one answered the customer service number.

Terrible customer service. I ordered a timberland coat which came and seemed OK at first then I noticed a hole in the pocket. Online chat no help at all. No reply to email and rung during opening hours and it was saying closed numerous times . Unless